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Added Nov 25, 2025 Senior Business Systems Analyst (27154) Minneapolis, MN | Contract Apply (https://evoportalus.tracker-rms.com/LRS/apply?jobcode=27154&shownonlrs=True)

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Job Description

Fulcrum Consulting, an LRS company, is seeking a Senior Business Systems Analyst at our client in Minneapolis, MN.

Qualifications include:

+ The Senior Business Systems Analyst (ServiceNow UX Lead) is responsible for driving user-centered design across all ServiceNow initiatives.

+ This role partners closely with engineering, product, and business stakeholders to ensure solutions are intuitive, accessible, and aligned with organizational standards.

+ The Analyst will lead UX strategy, gather and refine requirements, support testing and deployment, and develop documentation while championing design excellence and consistency across the platform.

Responsibilities:

+ Lead the integration of UX design throughout the ServiceNow development lifecycle, from ideation to deployment.

+ Conduct and synthesize user research, interviews, surveys, and usability testing to guide design decisions.

+ Convert research insights into user flows, wireframes, prototypes, and mockups.

+ Collaborate with product managers, engineers, and designers to define requirements aligned with user and business needs.

+ Develop and maintain design systems, component libraries, and supporting documentation for scalable experiences.

+ Ensure accessibility and inclusive design principles across all ServiceNow modules.

+ Facilitate design workshops, brainstorming sessions, and reviews with stakeholders.

+ Iterate on designs using user feedback, analytics, and test results.

+ Mentor ServiceNow team members to strengthen UX practices and user advocacy.

+ Present UX strategies, concepts, and deliverables to stakeholders and leadership.

+ Partner with Corporate Communications to align ServiceNow experiences with enterprise UX standards.

+ Participate in testing, drive issue resolution, and support implementation and check-out processes.

+ Create procedural documentation and user manuals.

+ Follow Agile methodologies and ServiceNow best practices.

The base range for this contract position is $50.00 - $80.00 per hour, depending on experience; pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Fulcrum Consulting, an LRS company, is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship status or protected veteran status.