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Johns Hopkins Public Safety is seeking an **_ID Badge Coordinator_** reporting to the Manager - ID Services, assists in administering the employee identification process on behalf of Public Safety IT at assigned locations on Johns Hopkins campuses. The ID Coordinator maintains a customer-oriented experience, enjoys task-oriented work and thrives in a fast-paced environment with a diverse body of customers.

Specific Duties & Responsibilities

+ Provides exceptional service as a point of contact for customer inquiries.

+ Monitors and responds to customer requests via email, telephone, and in person.

+ Processes online and in-person transactions.

+ Uses specific application software to create and print ID badges and other miscellaneous cards.

+ Distributes identification badges to multiple business units throughout the Johns Hopkins University & Medicine enterprise across all disciplines and backgrounds, including staff, students, faculty, vendors and contractors.

+ Assists in the planning, execution, and production of identification badges for large volume projects.

+ Keeps management informed of trends, problems and resolutions when necessary.

+ Ensures compliance with systemwide policies, procedures, and processes.

+ Maintains daily and weekly statistics for quality control and process improvement.

+ Tracks inventory, consumables and maintains equipment in operational condition.

+ Logs all repairs, replacements, or modifications made ID printers, workstations, or other system components.

+ Regularly interacts with all stakeholders and colleagues in the larger organization.

+ Other duties as assigned.

Minimum Qualifications

+ High school diploma or graduation equivalent.

+ Three (3) years of related administrative or customer service experience.

+ Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

Technical qualifications and specialized certifications

+ End user experience with Software House CCure 9000 Enterprise access control and identification badge systems or comparable technologies.

+ Comfort level with end user applications, business systems and technology, e.g., technology cards, various card readers, badging printers, digital cameras.

**Classified Title** : ID Coordinator

Role/Level/Range: ATO 40/E/03/OF

**Starting Salary Range** : $21.25 - $36.90 HRLY (Commensurate w/exp.)

Employee group: Full Time

**Schedule** : 8 - 4

FLSA Status: Non-Exempt

**Location** : Homewood Campus

Department name: VP for Public Safety Office of

Personnel area: University Administration

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.