• Customer Success Manager

    Insight Global (Santa Clara, CA)


    Job Description

    Insight Global is looking for a highly motivated and Strategic Customer Success Manager (CSM) to drive deep, strategic engagements with enterprise customers ensuring our identity security solutions deliver measurable business impact for one of our tech clients in the Bay Area. This role goes beyond traditional support; the ideal candidate will act as a trusted advisor to security and IT leaders, proactively identify opportunities to expand customer value, and provide critical insights to shape our product roadmap. The CSM will be responsible for driving customer adoption, ensuring measurable business impact, and fostering long-term partnerships.

     

    This role can pay between $135-$155k depending on years of experience.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    -5+ years in Customer Success, Account Management, or related roles in a SaaS environment, preferably in ICAM, cybersecurity, or cloud security

     

    -Proven track record of successfully managing and growing relationships with senior leader

     

    -Strong understanding of ICAM concepts such as authentication, authorization, PKI, FIDO, SSO, MFA, and identity lifecycle management

     

    -Experience using customer success platforms and CRM tools -Experience leveraging AI, data and analytics to drive customer engagement and adoption.