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  • Operations Manager - Advanced Customer Solutions

    US Bank (Gresham, OR)



    Apply Now

    At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

    Job Description

    We encourage growth – and reward the journey

     
     

    We are seeking a dynamic leader with forward-thinking skills to elevate our department and drive transformative growth. This role requires someone who inspires teams, drives strategy, and leads with influence—not just executes tasks. The ideal candidate will bring innovative ideas, foster collaboration, and position the organization for long-term success. Possess a strong ability to identify process opportunity and drive change. Looking for a leader to advance operations through automation, streamlined processes, and impactful solutions.

     

    Incumbent will manage a team that performs wire research and initial wire investigations in addition to expanding into other payment areas for investigations. Department requires fast paced review of items in queue with proper analysis and routing.

     

    **Schedule** : 3+ days in office at one of the below locations

    Location** **:

    + St Paul, Minnesota

    + Tempe, Arizona

    + Cincinnati, Ohio

    + Gresham, Oregon

    _Basic Qualifications_

    + Bachelor’s degree, or equivalent work experience

    + Typically eight or more years of relevant experience

    _Preferred Skills/Experience_

    + Knowledge wire operations and wire functions is desired, or other payment platforms desired.

    + Understanding of applicable Federal and State laws and regulations

    + Experience with NSP (Non Stop Payments) / CopeStar desired

    + Good organizational, managerial and project management skills

    + Well-developed customer relations skills

    + Excellent interpersonal and verbal and written communication skills

    + Excellent supervisory and management skills

    + Ability to manage multiple tasks

     

    _Location Expectations_

     

    This role requires working from a U.S. Bank location three (3) or more days per week.

     

    If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

    Benefits:

    Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

     

    + Healthcare (medical, dental, vision)

    + Basic term and optional term life insurance

    + Short-term and long-term disability

    + Pregnancy disability and parental leave

    + 401(k) and employer-funded retirement plan

    + Paid vacation (from two to five weeks depending on salary grade and tenure)

    + Up to 11 paid holiday opportunities

    + Adoption assistance

    + Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

     
     

    E-Verify

     
     

    The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $111,605.00 - $131,300.00

     
     

    Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

     

    Posting may be closed earlier due to high volume of applicants.

     


    Apply Now



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    US Bank (Gresham, OR)
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