• Technical Support Specialist (Call Center)

    ManpowerGroup (Agoura Hills, CA)


    Our client, a leading automotive support organization, is seeking a dedicated and proactive Technical Support Specialist (Call Center) to join their dynamic team. As a vital member of the Parts and Technical Support department, you will play a key role in assisting customers with troubleshooting and resolving product issues.

     

    **Job Title:** Technical Support Specialist (Call Center)

    **Location:** Agoura Hills, CA

    **Pay:** $22.00

    **Shift:** 8:00 AM - 4:30 PM PST, Monday through Friday

     

    What's the Job?

     

    + Assist customers via phone, email, and in-person to troubleshoot product issues, primarily related to automotive equipment such as car lifts, tire changers, and wheel balancers.

    + Diagnose product problems by analyzing customer descriptions and technical manuals, providing clear guidance for resolution.

    + Manage customer service tickets efficiently using Freshdesk, ensuring timely updates and resolution tracking.

    + Order and source repair parts for products, coordinate with shipping and production teams to expedite fulfillment.

    + Train and support other team members in technical diagnosis and customer service best practices.

     

    What's Needed?

     

    + At least 2 years of experience in customer service, order processing, or a related field.

    + Proficiency with MS Office (Word, Excel) and familiarity with ERP systems and ticketing platforms.

    + Strong data entry skills with the ability to type 45-60 WPM accurately.

    + Excellent written and verbal communication skills in English.

    + Experience working with automotive equipment, including familiarity with car lifts, tire changers, and wheel balancers, is highly preferred.

     

    If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

     

    ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.