"Alerted.org

**Req ID:** RQ210565

**Type of Requisition:** Regular

**Clearance Level Must Be Able to Obtain:** None

**Public Trust/Other Required:** None

**Job Family:** Contact Center

Skills:

Call Center,Customer Inquiries,Electronic Mail,Health Information,Medical Records Management

Experience:

3 + years of related experience

Job Description:

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

We think. We act. We deliver. There is no challenge we can’t turn into opportunity.

And our work depends on a Customer Service Specialist joining our team to support the VAERS program (Vaccine Adverse Event Reporting System) VAERS is a national early warning system to detect possible safety problems in U.S.-licensed vaccines. This is a home based position; strong preference to candidates in the MD/DC area; qualified candidates in other locations will be considered.

RESPONSIBILITIES:

+ Support clinical follow up activities by requesting missing case information (information, medical records) via phone, fax, mail, and/or email

+ Answer inbound calls and emails addressing requests for general information and material requests. Process materials requests as needed (fax, email, mail)

+ Document status of activities on the system received for accuracy and completeness

+ Collaborate with other staff working on the case to ensure accuracy and completeness.

+ Complete tasks per designated deadlines

+ Available to work afternoon-night hours

REQUIREMENTS:

+ HS Diploma Required

+ Excellent communication and organizational skills.

+ Case management or health office related experience

+ Customer service experience

+ Detailed oriented

+ Ability to work independently and as part of a team

+ Ability to adhere to deadlines

+ Comfortable using computer technology: Proficient in Word; Experience working in Excel

PREFERRED QUALIFICATIONS

+ Call Center experience a plus

+ Medical Records management

+ Case management

+ Associates degree and/or college coursework a plus.

+ Strong multitasking abilities preferred

The likely hourly rate for this position is between $18.95 - $24.15. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans