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Overview

The RTC (Real-Time Communications) Runtime Infrastructure within IC3 (Intelligent Conversation and Communication Cloud) serves as the foundational layer that powers real-time communication services across Microsoft Teams, Skype, and Azure Communication Services. Its responsibilities span across service orchestration, reliability, modernization, security, and operations.

As a Senior Software Engineer on our team, you will be at the forefront of ensuring high availability of services with multiple layers of defense in depth. You will explore, evaluate, and apply cutting-edge technologies to ensure efficiency and optimal performance in a fast-paced environment where your contributions will have measurable impacts.

This opportunity will allow you to:

• Scale solutions at a massive scale and ensure their high availability

• Apply cutting-edge technologies, including AI agentic workflows

• Collaborate with multiple stakeholders to deliver solutions end-to-end

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

+ Works with stakeholders to determine user requirements for a set of features.

+ Contributes to the identification of dependencies, and the development of design documents for a product area.

+ Creates and implements code for a product, service, or feature, reusing code as applicable.

+ Breaks down larger work items into smaller work items and provides estimation.

+ Acts as a Designated Responsible Individual (DRI) working on-call to monitor system/product feature/service for degradation, downtime, or interruptions and gains approval to restore system/product/service for simple problems.

+ Staying updated of current developments that will improve the availability, reliability, efficiency, observability, and performance of products while also driving consistency in monitoring and operations at scale.

+ Design, build, and operate scalable, reliable, and secure runtime infrastructure for real-time communications.

+ Drive modernization initiatives, including migration to Linux and ARM architectures, and adoption of AI-assisted tooling.

+ Collaborate with partner teams to ensure seamless integration and high availability of RTC services.

+ Ensure compliance with Microsoft’s security, privacy, and operational standards.

+ Participate in on-call rotations and contribute to incident management and root cause analysis.

Embody our culture (https://careers.microsoft.com/v2/global/en/culture) and values (https://www.microsoft.com/en-us/about/corporate-values)

Qualifications

Required Qualifications:

+ Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

+ OR equivalent experience.

+ 1+ year of experience with technical fundamentals in distributed systems, databases, or cloud-native architecture.

**Other Requirements** : Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

+ **Microsoft Cloud Background Check** : This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

+ Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

+ OR Master's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python or equivalent experience.

Software Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (https://careers.microsoft.com/v2/global/en/accessibility.html)