"Alerted.org

CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Customer Service Coordinator I.

**Type:** Contract

**Job Title:** Customer Service Coordinator I

**Location:** Corning, NY

_Candidates must be able to commute and work onsite in Corning, NY, this is currently a hybrid role with 3 days in the office and 2 days working remotely._

**Pay Rate:** Based on experience

**Work Hours:** M-F 8am-5pm

**Education:** 2-year degree (preferably in business-related fields)

Description:

The Internal Customer Service Coordinator will be the primary point of contact for internal customers and department representatives, focusing on providing professional and efficient assistance. The role involves acting as a liaison between various departments, managing conference room scheduling, processing work orders, and supporting internal events.

Key Responsibilities:

+ Provide exceptional service to internal customers via phone, email, and Teams.

+ Facilitate communication between internal customers and other departments to ensure timely resolution of inquiries.

+ Manage conference room reservations and setup requests using specialized scheduling software.

+ Process and enter work orders in designated software, collaborating with service partners for timely completion.

+ Assist department groups in planning and executing internal events.

+ Maintain accurate records of requests, orders, and communications.

+ Deliver high-quality service while adhering to company policies and standards.

Education:

+ 2-year degree (preferably in business-related fields).

Skills & Qualifications:

+ Strong written and verbal communication skills for building positive relationships across all organizational levels.

+ Exceptional organizational and multitasking abilities, with strong attention to detail.

+ Technical proficiency with scheduling and work order software, or aptitude for learning new systems quickly.

+ Previous experience in a call center, customer service, or administrative support role preferred.

+ Ability to thrive in a fast-paced environment and respond effectively to changing priorities.

Additional Information:

+ No third party resumes will be accepted

+ Drug testing and/or other employment-related inquiries may be conducted

+ CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with all applicable local, state, and federal laws

+ All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third-party vendors)

+ CTG is an Equal Employment Opportunity employer

+ CTG is an E-Verify Company

To Apply:

To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary expectations to [email protected] .

About CTG

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.