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Overview

Our Commitment to Equity:

The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.

Job Summary:

This role provides leadership and strategic direction to all membership and sales functions at the YMCA of Greater Seattle. The Director oversees strategies for unit growth, group partnerships, retention systems, data analytics, member experience standards, and sales operations. The position collaborates closely with branch executive teams, Marketing, Healthy Living, Operations, and Business Intelligence to deliver consistent, high-quality membership experiences across the association.

What you'll get from working at The Y:

• Membership to the YMCA of Greater Seattle for you and your household

• Medical, Dental, Vision, and Life insurance

• Retirement with generous employer contributions

• Free access to mental health resources

• Rapidly-accruing paid time off (PTO)

• Discounts on qualifying YMCA of Greater Seattle childcare and day camp programs

Minimum compensation: $85,000 - $100,00 Annually

Responsibilities

+ Develop and execute the association-wide membership and group sales strategy.

+ Set annual revenue, unit growth, retention, and corporate sales targets.

+ Oversee membership acquisition systems, sales pipeline management, and lead conversion processes.

+ Create standardized sales scripts, onboarding processes, and welcome-center operations.

+ Lead group membership, employer partnerships, and their sales strategy.

+ Collaborate with Marketing on campaigns, messaging, and lead-generation tactics.

+ Establish association-wide retention frameworks, including at-risk reporting and engagement benchmarks.

+ Provide coaching and development to branch Membership Directors.

+ Ensure consistency in SOPs, compliance reviews, and operational excellence across branches.

+ Represent the YGS in the corporate, business, and community sectors to grow employer partnerships.

+ Support innovation through new products, digital membership models, and pilot initiatives.

Qualifications

+ Bachelor’s degree in Business, Marketing, Nonprofit Management, or equivalent experience.

+ 5+ years of experience in sales, membership leadership, or business development.

+ Experience leading teams and influencing across a multi-unit organization.

+ Strong understanding of membership systems, CRM platforms, and analytics.

+ Demonstrated ability to build relationships with businesses, schools, and community partners.

+ Strong communication, presentation, and strategic planning skills.

+ Commitment to equity, inclusion, and the YMCA mission.

Preferred Qualifications:

+ Knowledge of and previous experience with diverse populations (language, culture, race, physical ability, sexual orientation, etc.).

+ Ability to speak any language in addition to English may be helpful.

Other combinations of applicable education, training, and experience which provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered.

Expected Hours of Work:

Full-time position, Monday through Friday, 8:30 a.m. to 5:00 p.m., with occasional evening and weekend work as needed.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

Travel

Travel is primarily local, although some out-of-the-area and overnight travel may be expected.

You'll be a great fit for the Seattle Y if you

• Thrive on working in a collaborative environment.

• Are very adaptable.

• Have high ownership and strong work ethic.

• Are a great problem solver who can think on your feet.

• Truly enjoy being of service to people.

• Like being part of a team that cares about one another as people and enjoy working together.

• Want to know that the work you do contributes to building a better, stronger community for all.

Our Mission

Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body.

YMCA of Greater Seattle's Core Values

• Respect

• Responsibility

• Honesty

• Caring

• Passion for Excellence

YGS is an equal opportunity employer and is committed to creating a diverse and equitable work environment. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law.

All job offers are contingent on the results of a background check. We participate in the Federal E-Verify system.