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Position Details

Position Information

Department Community Relatns/Admin (LCB)

Classification Title Info Technology Consultant

Job Title Information Technology Consultant

Appointment Type Classified Staff

Job Location Bend

Benefits Eligible Full-Time, benefits eligible

Remote or Hybrid option?

Employment Category Regular

Job Summary

This recruitment will be used to fill one full-time Information Technology Consultant, competency level 2, position for the Information Technology team at Oregon State University Cascades.This position is located in Bend, Oregon.

Oregon State University – Cascades is seeking someone who is striving to learn and develop while making meaningful contributions to a growing campus in beautiful Bend, Oregon. We are looking for a full-time on-site person that would be part of a local team that is tasked with providing direct technical assistance and support for network, hardware, and software. This is a unique opportunity to learn all aspects of higher education’s technology while supporting equipment in and out of the classroom. Everyday can have a new challenge which makes this position dynamic and interesting.

ThisInformation Technology Consultantposition reports to the OSU -Cascades IT Manager and functions as a member of the UIT Service Desk within the Business Architecture unit of University Information and Technology at OSU -Cascades. The purpose of this position is to provide support to users of computer technology at Oregon State University.

Why OSU -Cascades IT? We are the tier 2 hands-on support for all things technical on campus, dedicated to providing excellent service in support of teaching and research. Our team is small, and we work closely together to collaborate and innovate for our growing campus. You will develop close working relationships with the entire OSU -Cascades community. We respect your personal time away from work.

As a member of the OSU IT community, this position contributes to the collective mission of supporting Oregon State University’s teaching, research, outreach, and administrative excellence through technology. Under the leadership of University Information & Technology ( UIT ), the university’s central IT organization, the OSU IT community is a collaborative ecosystem made up of distributed IT professionals embedded within colleges, research, and administrative units.

Together, OSU IT professionals work in partnership to align technology solutions, share expertise, and deliver secure, effective, and innovative digital experiences that enable the university’s strategic goals. As part of this community, this position plays a key role in advancing OSU’s technology priorities while supporting the unique needs of OSU -Cascades.

Please note all OSU IT team members are expected to meet the following commitments:

AI Statement: OSU IT embraces the transformative potential of artificial intelligence (AI) to drive innovation, enhance efficiency, and create meaningful impact across our teaching, research, and administrative functions. As a member of the OSU IT community, the person in this position is expected to thoughtfully engage with AI tools and practices, champion their ethical and responsible use, and actively contribute to the development of AI-driven solutions that uphold our institutional values and advance the university’s mission.

Data Statement: OSU IT commits to deliver data as a strategic working asset and to enable data informed decision making across OSU . OSU IT leaders and staff lead by example and use data to inform decision making at all levels in the organization. Persons in technology roles are also expected to design systems with data portability in mind and work within enterprise architecture and privacy guidelines.

DEIA Statement: OSU IT commits to and believes in the strength and value of diversity, equity, inclusion, and access ( DEIA ) both throughout our team and as an intentional and active practice to advance the vision, mission, and strategic efforts of the entire university. As a member of the OSU IT community, the person in this position is expected to foster and promote the values of DEIA and demonstrate a commitment to inclusive excellence in their work.

Security Statement:Proactively securing and protecting OSU’s digital assets and information systems is crucial to our missions of teaching and learning, research, and extension and engagement. All OSU IT professionals are directly responsible for providing high quality and secure IT systems and services. Persons in technology roles are expected to be responsive to security related actions and requirements, and to collaborate to find secure ways to support the OSU community.

Why OSU?

Why OSU -Cascades?

Founded in 2001, Oregon State University – Cascades brings higher education to Central Oregon while leveraging the excellence of a land grant and top-tier research university in one of the most dynamic cities in the Pacific Northwest.

Located near downtown Bend and surrounded by mountains, forest and high desert, OSU -Cascades offers small classes that accelerate faculty-student mentoring and experiential learning in an innovative environment that accelerates opportunities for student, faculty and staff development and advancement.

With a 128-acre campus under development and a goal to grow to 3,000 to 5,000 undergraduate and graduate students, OSU -Cascades is delivering on a 40-year grassroots community effort to bring the benefits of a comprehensive university to the region:

Student Body and Alumni

Student and alumni data (https://osucascades.edu/about) is as of fall 2024.

• 1,370 undergraduate and graduate students

• 78% from Oregon

• 42% Central Oregonians

• 24% first generation students

• 23% students of color

• 19 students on average per class

• 95% of 2023 graduates employed or in graduate school within 6 months of graduation

• 5,625 degrees awarded since founding

Academic Majors

A growing portfolio ofdegree programs (https://osucascades.edu/academics) at OSU -Cascades is designed to meet regional and state industry workforce and economic needs.

Research

Research (https://osucascades.edu/research) underway at OSU -Cascades focuses on challenges in energy, the environment, human wellness, social justice and society. Labs at OSU -Cascades include the FORCE biomechanics lab, the Laboratory for the American Conversation and the Sustainable Tourism Laboratory.

Campus Development

OSU -Cascades’ campusdevelopment (https://osucascades.edu/campus-expansion) is driven by an award-winning long range development plan and engineering efforts that are transforming brownfields into a thriving university campus. Sustainability plans include net zero energy, waste and water goals. Initial sustainability efforts are seen in geothermal sourced energy to heat and cool buildings, and native plant landscaping requiring little or no irrigation. In addition to an academic core, campus plans includes a 24-acre innovation district, mid-market affordable housing, and 10-miles of walking/biking trails.

Working for Oregon State University is so much more than a job!

Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don’t wait for challenges to present themselves — we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.

FACTS :

•Top 1.4% university in the world

•More research funding than all public universities in Oregon combined

•1 of 3 land, sea, space and sun grant universities in the U.S.

•2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties

•7cultural resource centers (https://hr.oregonstate.edu/work-life/diversity-and-cultural-resources) that offer education, celebration and belonging for everyone

•100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates

•35k+ students including more than 2.3k international students and 10k students of color

•217k+ alumni worldwide

•For more interesting facts about OSU visit:https://oregonstate.edu/about

Locations:

Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.

Oregon State’s beautiful, historic and state-of-the-art main campus is located in one of America’s best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.

Total Rewards Package:

Oregon State University offers acomprehensive benefits package (https://hr.oregonstate.edu/benefits/prospective-employee) with benefits eligible positions that is designed to meet the needs of employees and their families including:

•Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.

•Free confidential mental health and emotional support services, and counseling resources.

•Retirement savings paid by the university.

•A generous paid leave package, including holidays, vacation and sick leave.

•Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.

•Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.

•Optional lifestyle benefits such as pet, accident, and critical illness insurance, giving you peace of mind and the support you need to thrive in all aspects of your life.

Oregon State University is deeply committed to the principles of a Health Promoting University. This commitment drives a collaborative approach across OSU’s safety and well-being programs, reducing silos and coordinating efforts to enhance employee safety and well-being. By prioritizing resources that support the health of both employees and students, OSU fosters a culture of care and a healthier campus environment where everyone can thrive.

Future and current OSU employees can use theBenefits Calculator (https://hr.oregonstate.edu/benefits/new-employees/benefits-calculator) to learn more about the full value of the benefits provided at OSU .

Key Responsibilities

Customer Support 60%

Responds directly to customer requests for assistance. Provides assistance to customers via phone, email, ticket system, walk-up and in-person onsite visits. Tracks all customer/user requests accurately and completely in ticketing system. Escalates more difficult problems to the appropriate technical support team or to management as needed. Ensures customer/user requests are addressed in a timely fashion.

Maintains excellent customer relations and responds immediately and accurately to customer/user requests. Communicates regularly with customers and co-workers regarding problem status and resolution. Practices active listening to understand what customers/users are trying to accomplish and navigates technical challenges with customers/users to find a resolution.

Installs, configures, supports and troubleshoots the following for customers/users: computer workstations and peripheral equipment including printers, print server, current versions of Microsoft Windows and Macintosh operating systems and associated software, mobile device platforms such as tablets and smartphones, Microsoft Office suite of applications, Adobe products, anti-virus and other utilities. May be assigned responsibility to monitor specific workflows related to these activities and report on deviations from expected norms to management. Recommends refresh or removal of equipment based on inventory database. Removes expired equipment, working closely with the Surplus Department, for resale, disposal, or donation. Manages the device refresh process. Maintains the loaner fleet and checkout process. Prepares equipment purchase recommendations and cost justifications.

Supports and troubleshoots services provided by other divisions of UIT . Some examples are: network, email, learning management systems, and collaboration tools.

Independently researches and resolves unique computer problems through consultation with vendors and colleagues. Acts as a liaison between the customer/user, suppliers, vendors and other technical groups to resolve technical issues. May serve as a subject matter expert for specific technical issues for the team.

Responsible for planning and implementing the move or relocation of equipment during office or classroom shifts.

Configures, installs, and supports VoIP phones and/or voicemail, working closely with Corvallis Telecom.

Updates and maintains hardware inventory.

May create and manage Active Directory objects/accounts and permissions.

Analyzes customer/user needs and researches available products and systems to make recommendations that meet those needs.

Configures computers and software according to OSU information security policy.

Classroom Computer and AV Equipment support 15%

Provides general support and training for classrooms and conference room technology. Performs physical installation of equipment and verifies appropriate installation. Ensures accessibility to troubleshooting tools. Troubleshoots and resolves issues in a timely fashion.

Support Business Architecture 10%

Displays professional behavior including: provides feedback in a constructive and tactful manner; contributes to a positive work environment; maintains excellent working relationships with colleagues in all departments; is reliable and punctual to assigned shift.

May prepare proposals, cost estimates and justifications.

Recommends to management changes and improvements to existing standards, processes and procedures.

May provide training or presentations to colleagues on specific technical topics.

May purchase equipment and technology for OSU Cascades users.

Attends team meetings and provides input to decision-makers.

Serves as a resource and mentor for UIT Business Architecture student technicians and staff as requested by management.

Educate Customers/Users 10%

Helps educate customers/users about best information security practices.

Writes user and technician documentation including user guides, instructor guides, and training publications or videos.

Documents and maintains processes and procedures. Professional Development 5%

Based on business needs of the unit attends webinars, online training, industry conferences, or other events to keep current with information technology. Researches new technologies and prepares summaries for the team. Attends workshops or other training opportunities to improve interpersonal skills and customer service skills.

What We Require

This classification requires a basic foundation of knowledge and skills of technology and information systems generally obtained through an AA degree in computer science, information systems, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience.

What You Will Need

+ Well-developed empathy and listening skills; the successful candidate will have an excellent ability to gauge customers’ technical abilities, to understand customer needs, and to overcome communication barriers.

+ Experience providing direct customer support in a technical environment.

+ Effective written, spoken and interpersonal communication skills.

+ Demonstrated successful professional behavior.

+ Demonstrated ability to support diverse users and promote inclusive technology practices through customer service, training, and documentation.

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.

What We Would Like You to Have

+ Experience troubleshooting and repairing PC and Mac computer hardware.

+ Broad technical proficiency with current and legacy desktop operating systems (e.g., Windows, macOS, Linux), mobile platforms, and enterprise productivity software such as Microsoft 365, antivirus tools, system utilities, and remote management tools.

+ Experience working in an educational/university environment.

+ Good working knowledge of Active Directory and Exchange including creating and managing user accounts and supporting email clients in an AD/Exchange environment.

+ Knowledge of network fundamentals.

+ Experience using system management tools such as SCCM , Casper/ JAMF , MDT , or Intune.

+ Experience working in a senior position or serving as a mentor.

Working Conditions / Work Schedule

This position will work a typical Monday – Friday schedule and will be based on the Cascade campus located in Bend Oregon.

Modality

On-site:This position is designated as on-site. The selected individual will be expected to report to the assigned work location.

This position involves frequent long-term use of a computer and phone in an office environment and walking to other locations while carrying a laptop or pushing computers on a cart. May involve driving to some customer/user office locations if appropriately trained.

Pay Method Hourly

Pay Period 16th - 15th of the following month

Pay Date Last working day of the month

Min Salary $23.49

Max Salary $43.53

Link to Position Description

https://jobs.oregonstate.edu/position\_descriptions/146058

Posting Detail Information

Posting Number P05480CT

Number of Vacancies 1

Anticipated Appointment Begin Date 02/02/2026

Anticipated Appointment End Date

Posting Date 12/01/2025

Full Consideration Date 12/21/2025

Closing Date 01/02/2026

Indicate how you intend to recruit for this search Competitive / External - open to ALL qualified applicants

Special Instructions to Applicants

To ensure full consideration, applications must be received by December 21, 2025.Applications will continue to be accepted after the full consideration date, until a sufficient applicant pool has been achieved or the position is filled. The closing date is subject to change without notice to applicants

Applications will be reviewed based on the information submitted on the employment profile with education and work history along with any other requested documentation i.e. posting specific question responses, transcripts, etc.Your profile MUST clearly show how you meet the minimum/required qualifications for the position.

Resumes are NOT accepted at the application stage for this position.

Cover letters are optional for this position and will not be used for evaluating your qualifications.

Equivalent required experience is based on full-time equivalent (40 hours per week).

PLEASE NOTE :If you have volunteer experience relevant to this position, please include in the Employment History section and note length of time, average number of hours per week and major duties.

Typically, the starting salary is at the lower end of the salary range.

For additional information please contact: Johana Hernandez at [email protected]

We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status.

OSU will conduct a review of the National Sex Offender Public website prior to hire.

OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system. This job has “critical or security-sensitive” responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at ourBackground Checks (https://hr.oregonstate.edu/careers/background-checks) website including thefor candidates (https://hr.oregonstate.edu/careers/candidates) section for more details. If you have questions or concerns about the pre-employment check, please contact OSU’s Employee and Labor Relations team [email protected].

Supplemental Questions

Read More at: https://jobs.oregonstate.edu/postings/175033

OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.