"Alerted.org

Refund Coordinator – Remote | Behavioral Health

Are you passionate about accuracy, problem-solving, and supporting the financial side of behavioral health services? We’re seeking a detail-driven **Behavioral Health Refund Coordinator** who thrives in a fast-paced remote environment and enjoys digging into claims, credit balances, and reimbursement workflows.

In this role, you’ll ensure timely and accurate refund processing for patients, payers, and programs while helping support a mission-driven organization focused on community mental health and recovery services.

Key Responsibilities

• Review and resolve credit balances, denials, and incorrect payments across patient and insurance accounts.

• Research accounts, verify balances, and update insurance and demographic information as needed.

• Process patient, payer, government, and internal refunds accurately and in compliance with regulations.

• Prepare daily/monthly refund reports and support internal audit requirements.

• Resubmit corrected claims, submit appeals, and respond to payer correspondence.

• Collaborate with internal teams to resolve rejections, underpayments, and recoupments.

• Meet productivity standards and month-end deadlines while maintaining HIPAA confidentiality.

Minimum Qualifications

• High school diploma or GED required; Associate degree preferred.

• 1–2 years of experience with medical claims denials, healthcare reimbursement, behavioral health billing, or related experience.

• Knowledge of CPT, HCPCS, and modifiers required.

Work Environment

• Fully remote position.

• Fast-paced, high-volume workload.

• Requires strong accuracy, focus, and time management.

• Collaborative team environment with cross-department interaction.

If you have experience in medical billing, denials, or healthcare reimbursement—and want a role where your work directly supports patient care—Apply Now!

**Pay Details:** $24.00 to $28.00 per hour

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.