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Job Title: Service Writer

Job Description

As a Service Writer, you will work closely with customers to diagnose and schedule repairs, ensuring seamless coordination between customers and technicians. Your role will involve creating and managing repair orders, estimating costs, scheduling repairs, and coordinating with the parts department to ensure timely availability of necessary components.

Responsibilities

+ Act as a liaison between customers and technicians, ensuring accurate communication of repair needs and progress.

+ Collaborate with parts department to source necessary components and ensure timely availability.

+ Participate in the on-call rotation to handle emergency service requests outside regular business hours.

+ Maintain accurate records of customer interactions, repair orders, and billing information.

+ Ensure repairs meet shop standards and customer expectations before vehicle/equipment release.

+ Identify and recommend additional services or maintenance based on vehicle/equipment condition.

Essential Skills

+ Strong understanding of diesel, troubleshooting, hydraulics, electrical, mechanical, brake, and transmission systems.

+ Proficient in diagnosis, parts, diesel inventory, pneumatics, and repair.

Additional Skills & Qualifications

+ Exceptional customer service skills to greet and assist customers with inquiries and recommend appropriate parts and accessories.

+ Ability to learn and understand Carrier refrigeration unit product lines.

Why Work Here?

Enjoy a balanced work-life with minimal on-call times (3-4 weekends/year) and almost no weekend work. Benefit from hourly pay and become part of a supportive and friendly team.

Work Environment

Work in a well-equipped, good-sized shop with 8-10 technicians and a field service crew. Experience a variety of work and receive uniforms and a tool allowance. The working hours are 7 AM to 5 PM from Monday to Friday, with on-call duties only 3-4 times a year.

Job Type & Location

This is a Permanent position based out of Fargo, ND.

Pay and Benefits

The pay range for this position is $49920.00 - $60320.00/yr.

Competitive Wages – Be paid your worth!

Tuition assistance - for educational and ongoing career growth

Health, dental and vision coverage - begins on the first day of the following month.

Paid Time Off - (PTO) starts accruing day one of your full-time employment.

Holidays - 6 Holidays and 2 Floating Holidays per year

401(K) - with company matching.

Long Term Disability - Supplied

Short Term Disability - Supplied

Life Insurance - Supplied

Healthiest You - Virtual Health Care paid by Interstate.

PPE Reimbursement- Safety Glasses and Safety Boot Reimbursement

Pet Insurance – We care about our furry friends!

Employee Discounts - available on products and services

Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.

Paid Health and Well-being screening - for employees and their spouse

Workplace Type

This is a fully onsite position in Fargo,ND.

Application Deadline

This position is anticipated to close on Dec 15, 2025.

About Aerotek:

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.