• Help Desk Analyst

    Robert Half Technology (Spartanburg, SC)


    Description

    As a help desk analyst, you will be responsible for providing technical support to our users, primarily over the phone and through a ticketing system. You will troubleshoot and resolve computer hardware and software problems, network connectivity, password resets, and more.

    What you will do:

    • Provide computer desktop support to local and remote users.

    • Troubleshoot and resolve computer hardware and software problems.

    • Maintain and upgrade computer systems.

    • Coordinate hardware repairs with vendors.

    • Ensure the integrity of all electronic data records.

    • Track equipment inventory and collaborate on potential purchases.

    • Own and execute technology implementation projects.

    • Communicate regularly and effectively with users.

    • Maintain records of daily data communication transactions, issues, and remedial actions taken.

    Requirements

    • 2+ years of related IT experience.

    • Possess experience with Active Directory and Microsoft 365.

    • HDI, CompTIA, Microsoft, or other industry-relevant certifications.

    • Bachelor's degree in Computer Science or technical degree a plus.

    • Excellent problem-solving and troubleshooting skills.

    • Strong communication and customer service skills.

    • Ability to work independently and as part of a team.

    • Willingness to learn new technologies.

     

    Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .