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Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Warrenville, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America.

Responsibilities:

+ Supervises day-to-day activities of operators to ensure compliance with operational requirements for safe bus operations including compliance with corporate safety training processes and practices

+ Provides support, advice and guidance to operators in responding to a variety of issues (e.g. customer complaints, bus and/or worker safety, time-off requests), assessing situations and determining appropriate course of action (e.g. additional training, counseling) to prevent further occurrences in the future

+ Ensures a positive work environment for operators by providing coaching, mentoring and non-safety related training to promote high employee motivation and morale and commitment to company values and excellence in customer service

+ Monitors on-time performance

+ Prepares and submits required reports in a timely manner

+ Supervises compliance with Company policies and/or processes by action and speech; discusses any breech of policy and procedure noted with General Manager

+ Collects and audits employee DVIs

+ Evaluates the performance of all direct-report personnel on a regular basis according to company policy

+ Administers appropriate employee discipline as necessary

+ Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager

+ Other duties as assigned

The pay range is $55,000-$60,000 annually.

Qualifications

+ High School diploma or equivalent; some college preferred

+ 5+ years of work experience required, with 3 years in transit industry preferred; college education can be substituted for up to 2 years required work experience

+ Knowledge of the company, service promise, services, capabilities, policies, procedures and practices to effectively manage operators in various locations, resolve issues in accordance with company goals and objectives and promote the company as a leading bus transportation service provider

+ Proven supervisory expertise and knowledge of related methods, practices and techniques

+ Computer literacy, preferably in word processing and spreadsheets

+ Excellent interpersonal skills, well developed written and verbal communication skills

+ Basic math skills

+ Relationship building and maintenance and collaborative skills to provide high-level support and advice to local decision-making customers, foster and maintain effective working relationships with internal and external stakeholders and work collaboratively to develop strategies/solutions to satisfactorily resolve issues

+ Oral and written communication skills to communicate clearly regarding events and their resolution, provide direction, coaching and mentoring, create an environment that encourages and values input and feedback from the driving workforce, promote the company as a leading edge service provider in Transit

+ Well-developed multi-tasking and time and priority management skills to balance conflicting demands related to customer care and routing

_Summit School Services has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. Summit School Services is committed to promoting the protection and safeguarding of all children and passengers._

_We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan._

_At Summit School Services our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law._

_Summit School Services LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer_

_The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions._