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What you'll bring to the team

• **Join the Fun: Retail Shift Lead Wanted! 🎉**

Are you ready to turn your passion for fun into a full-time gig? We're on the lookout for a dynamic, enthusiastic individual to join our team as a Retail Shift Lead and be a key player in creating magical moments for our guests! If you're ready to take on a role that blends excitement, responsibility, and lots of laughs, keep reading.

Qualifications & Experience

Your Mission, Should You Choose to Accept: 🚀

As our Retail Shift Lead, you'll be the maestro behind the scenes, orchestrating a symphony of smiles and ensuring our guests have a blast from the moment they walk through our doors. Here's what you'll be up to:

• **Manager-on-Duty Magic:**

+ Oversee the dazzling operation of Admissions, Attraction, Food and Beverage, and Retail – you're the captain of the ship!

+ Delegate like a pro and keep the energy high among our fantastic front-line staff.

+ Lead the charge in making our team "guest obsessed" – because happy guests are the heart of what we do!

+ Safety first! Uphold health and safety policies with flair, ensuring everyone dances to the same safety beat.

• **Host Training Extravaganza:**

+ Take the lead in organizing and initiating training sessions for our front-line hosts. Safety, profit protection, and retail excellence are your training playgrounds.

+ Keep a record of all the training triumphs and ensure our team is ready to deliver outstanding customer service, with a sprinkle of magic for good measure.

+ Coach, encourage, and escalate when needed – because greatness deserves a cheering squad!

•️ **Supporting Retail with Style:**

+ When you're not ruling the roost as Manager-on-Duty, lend your expertise to support your department in training, stocking, and keeping the retail vibes alive.

+ Other duties? We've got those too – variety is the spice of life!

Benefits

What's in it for You? 🌈

Apart from the thrill of working in a global organization dedicated to creating unforgettable experiences, you'll enjoy a competitive salary and benefits package. Medical, vision, dental, life insurance – we've got you covered. Plus, there's a 401(k) matching plan, share program opportunities, and did we mention free entry to all of our Merlin attractions? Yes, that includes family and friends too! It's a world of fun waiting for you.

About Us - Where Magic Happens: ✨

Merlin Entertainments is not just a job; it's a ticket to a world of excitement! With over 100 attractions in 22 countries, including SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND, we're in the business of making memories. Whether you're serving up delicious treats, working behind the scenes, or making the magic happen on rides, your goal is to provide a fantastic day out for every family member.

Ready to turn work into play? Apply now and let the adventure begin! 🌟 #JoinTheMagic #RetailRockstar

Pay Range

From USD $15.00/Hr.

Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/10698/retail-shift-lead/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883)

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

**Location (Country-State-City)** _US-TX-San Antonio_

**Job ID** _2025-10698_

**Employment Type** _Full-Time_

**Offer/Contract Type** _At Will (US Only)_

**Location Name** _LEGOLAND Discovery Centre San Antonio_