• Scheduling Coordinator Home Health

    UPMC (Erie, PA)


    UPMC at Home is hiring a Scheduling Coordinator to support the Erie office and Erie County! This is a Monday-Friday, 8:00AM-4:30PM position with remote weekend rotations every third weekend.

     

    The Home Health Scheduling Coordinator is an on-site position, coordinating the clerical and scheduling functions for the multidisciplinary team under the direction of the Clinical Manager.

    Responsibilities:

    + Attend compliance training and adhere to the organization standards of conduct, policies and procedures.

    + Focus on customer service and continually strive to perform the duties of their job in a manner that results in optimal patient satisfaction.

    + Identify, develop, and participate in process improvement opportunities within the home health agency that will enhance the quality of the services provided.

    + Perform duties and job responsibilities in a fashion which coincides with the service management philosophy of UPMC toward patients, visitors, staff, peers, physicians, and other departments within the organization.

    + Completes payroll duties as assigned

    + Calls all new patients for an Admission visit or Resumption of Care visit

    + Performs visit verification activities daily. Verifies visits provided to visits ordered, scheduled, documented, and notifies Clinical Manager of discrepancies

    + Responsible for maintaining the team master schedule and visit verification

    + Performs scripted Welcome Calls and Outreach Calls to all new patients

    + Coordinates with Clinical Manager and Intake to schedule all patient admissions, and initial visits for internal multidisciplinary referrals

    + Coordinates scheduling of homecare patient visits based on patient needs, productivity expectations and staffing, with assistance of Clinical Manager

    + Process, reconcile and distribute patient information as needed

    + Accept patients, family and staff telephone calls and facilitate communication between team members.

    + Update patient information, print patient information and reports as required and/or directed.

    + High school diploma or GED required.

    + 1-year related work experience preferred.

    + Competency with PC preferred.

    + Knowledge of medical terminology preferred.Licensure, Certifications, and Clearances:

    + Act 34

    + OAPSA

     

    UPMC is an Equal Opportunity Employer/Disability/Veteran