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Assistant Dining Room Supervisor Job Location: Wallingford Center, Connecticut

Assistant Dining Room Supervisor

Masonicare at Ashlar Village - Wallingford, CT

Per Diem

Summary of Position:

Responsible for quality assurance within the dining room. Creates and maintains scheduling, monitors wait staff compliance with set dining standards, and oversees general sanitation of kitchen operations.

+ Maintain adherence to posted schedule ensuring to follow proper procedures for requested days off and calling out, and reporting to work at the proper time.

+ Maintain proper time-clock procedures to ensure an accurate account of hours worked.

+ Report to work in proper attire to ensure a clean and professional appearance.

+ Adhere to all guidelines and procedures for safe food handling and general sanitation.

+ Demonstrates customer service skills, treating all customers, visitors, and co-workers with courtesy and respect. Handles all customer issues professionally and uses all options provided to satisfy customer.

+ Wait on tables; taking resident orders, served in a professional manner with the abilityto handlemultiple tasks.

+ Familiar with menu items and ensures communication to wait staff with regard to menu items, special functions, and resident issues.

+ Check dining rooms at pre-meal to ensure tables are set correctly and are neat and clean in appearance.

+ Check dining rooms at post-meal to ensure area has been cleared and cleaned properly and reset correctly.

+ Assist in interviewing and recommending personnel to fill vacant positions.

+ Participate in employee disciplinary matters.

+ Create and maintain schedule for Pond Ridge Dining Services staff.

+ Delegate stations, pre-meal and post-meal assignments, ensure work is properly completed, and maintain prompt, efficient, and courteous workflow.

+ Instruct new waitstaff in appropriate procedures and ensure proper training.

+ Discuss menu thoroughly with waitstaff prior to each service, field comments, questions, a nd concerns regarding menu and service.

+ Monitor waitstaff activity in kitchen and dining rooms to ensure smooth work flow and proper plating.

+ Perform other administrative duties as assigned by Director and/or Assistant Director.

+ Ensure waitstaff utilizes safe and sanitary procedures throughout service and set-up.

+ Take appropriate procedural steps and make adjustments as necessary following complaints.

+ Interact well with both younger (waitstaff) and older (residents) adults, maintaining a pleasing personality and calm focus.

+ Maintain a neat appearance; demonstrate professionalism and poise.

+ Reports any safety issues, equipment malfunctions and others to supervisors.

+ Ensure proper safe food handling and hand washing procedures are followed and proper sanitation of trays, work areas and equipment used.

+ Attend all mandatory in-services as required.

+ All other duties as assigned.

Education: High School Diploma or GED

Experience: Some waitstaff and supervisory experience

Knowledge/Skills/Abilities: Strong organizational skills and a professional demeanor.

Physical and Mental Demands:

Continuous standing, walking, bending, crouching, and carrying. Stress related demands from staffing issues and customer satisfaction issues.

Job ID: 14561

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