"Alerted.org

Customer Success Technical Specialist

Eagle Point Software Corporation

1 Positions

ID: 086ef8bf-fa73-4fcd-8

Posted On 12/01/2025

Job Overview

Customer Success Technical Specialist

Eagle Point Software Corporation was founded in 1983 with its focus on helping AEC and manufacturing firms improve productivity. More than 40 years later, our passion remains the same. Eagle Point offers award-winning learning management software that drives productivity in technology users, helping organizations realize the full value of their Autodesk software and other business applications. With over 600,000 global registered users, our flagship solution, Pinnacle Series, has become the leader in Autodesk learning, knowledge capture and sharing, and productivity improvement.

The Technical Specialist’s primary role is to support the Customer Success and Product Development teams in relation to all technical requests that customers may have. The Technical Specialist will own and take responsibility for day-to-day customer technical requests and activities, including customer training. This position will participate in product testing and the creation of supporting eLearning materials surrounding the product.

Key Responsibilities

+ Augmenting the implementation process by providing technical support and customer training.

+ Assisting customers with Microsoft Entra ID Sync, SSO setup, and other technical tasks.

+ Creating and maintaining training video, document, and course materials to support the Pinnacle Series platform.

+ Owning and taking responsibility for product testing in cooperation with our product development team.

+ Troubleshooting and logging customer support requests.

+ Prioritizing and escalating issues when needed.

+ Ability to recognize customer concerns and concisely communicate the next steps to validate their concerns.

+ Providing technical support and training for our Partners.

+ Being a Pinnacle Series SME.

Requirements

+ Associate or bachelor’s degree.

+ Technical support experience.

+ Customer-facing training experience.

+ General IT knowledge.

+ Ability to support multiple customers and implementation projects simultaneously.

+ Exceptional communication and presentation skills.

+ High energy and positive attitude.

+ Ability to perform in a deadline-oriented work environment.

+ Strong organizational skills with exceptional attention to detail required to ensure accuracy and effective execution of all projects and tasks undertaken.

+ Ability to work independently as a self-starter.

+ Proficient with Microsoft products.

+ Flexible hours and schedule–due to global nature of company, all support roles should expect calls and remote meetings early mornings and/or late evenings.

Physical Requirements

+ Remaining in a stationary position, often standing, or sitting for prolonged periods.

+ Communicating with others to exchange information.

+ Repeating motions that may include the wrists, hands and/or fingers.

+ Average hearing and visual acuity.

+ Able to use a phone and computer.

+ Ability to travel.

Primary Contact

11643

Angie Kruser

VP Human Resources, Human Resources

563-690-4603

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Information Technology/Telecommunications

Location

Dubuque, IA

Job Type

Employee

Full/Part

Qualifications

Education

High School/GED

Company ID

994

Job REQ #

086ef8bf-fa73-4fcd-868c-9b19800bdcf9

\# Positions

1

Start Date

20251201

End Date

20251231

Featured Job

TH Ad

TH Comments

Similar Jobs

Bilingual HR Support Specialist

Express Employment Professionals

Customer Service Representative - Level 3

Fidelity Bank & Trust

EHR Specialist I

Hillcrest Family Services

Technical Support Representative

Managed Solutions Group

Managed Network Services Specialist

Managed Solutions Group

Front Desk Intake Eligibility Specialist

Express Employment Professionals

Customer Solutions Representative

Kendall Hunt Publishing Company

Accounting and Administrative Support Specialist

Express Employment Professionals

Specialist-Peer Support

Hillcrest Family Services

Regional Customer Service Officer

Fidelity Bank & Trust

Share this Job

Eagle Point Software Corporation

About the Company

Eagle Point Software is a global software company based in Dubuque, Iowa. For more than 35 years, Eagle Point has helped firms in the Architectural, Engineering and Construction or AEC industries. Our award-winning platform, Pinnacle Series delivers personalized professional development that helps firms onboard complex technology, faster. In addition to blended learning, Pinnacle SeriesΓÇÖ platform includes many more dynamic features including knowledge capture and sharing, workflows and Work Groups which allow teams to work more efficiently- improving productivity and profitability for our clients.

Our (Awesome) Team

We are a fast-paced, high-performance team that is ambitious in our pursuits, passionate about our mission, and creative in our execution. We are pioneers, always looking for ways to deliver value to our clients and partners. Work hard, play hard is absolutely ΓÇ£a thingΓÇ¥ at Eagle Point Software.

Everyone at Eagle Point Software plays an important role in our mission. That' why youΓÇÖll find the support you need here and why we celebrate so much success. We share our ideas and our struggles and we all make a difference. And, when someone reaches a goal, exceeds expectations, and/or delivers game-changing results ΓÇö we celebrate the achievement with lots of fanfare including an actual gong.

Our team is growing. Think youΓÇÖd thrive in an environment like ours? Reach out to us today and start the ball rolling...

EOE