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Company description

Zenith is a full-service media agency with capabilities and expertise across all channels and disciplines. Zenith is part of Publicis Media, the #1 media buying network in the Americas and #2 globally. As “The ROI Agency,” Zenith’s expertise lies in driving real, tangible business outcomes, not just media metrics, that will have a measurable effect on our clients’ business. Every investment we make has an ROI mindset—not just for our clients, but for our agency at large. We’re focused on driving the maximum value for our people, our capabilities and our media investments for some of the world’s leading brands.

Overview

As Associate Director of Client Operations, this leader drives the day-to-day management of the client operations team, ensuring seamless delivery and satisfaction for our clients. The AD shapes and enacts efficient processes and best practices tailored to client success, while serving as an expert problem-solver and collaborator across capability leads and client teams.

Responsibilities

+ Commercials: Work with the US Client Lead on SOW Management, including resource planning and staff management.

+ Leadership & Team Management: Oversee the client operations team, providing mentorship, guidance, and performance feedback to ensure high service standards and professional growth.

+ Process Improvement: Develop, refine, and implement operational processes and best practices aimed at optimizing client satisfaction, workflow efficiency, and quality assurance.

+ Utilize AI technology to create team efficiencies.

+ Cross-functional Collaboration: Work closely with Capability leads, Strategy Leads, Global Counterparts, and Client teams to coordinate resources and align operational priorities with overall business goals.

+ Strategic Problem Solving: Address client and internal challenges with a proactive, solution-oriented approach, balancing client needs with organizational capabilities.

+ Change Management: Lead initiatives to introduce, communicate, and embed new processes, technologies, or service enhancements across the client operations organization.

+ Stakeholder Engagement: Serve as a senior point of contact for escalated client matters, fostering trust and ensuring prompt resolution of complex operational issues.

+ Performance Metrics & Reporting: Establish KPIs and monitor team performance, providing leadership with regular updates on client satisfaction, operational efficiency, and business impact.

+ Budget Oversight: Manage operational budgets, resource allocation, and cost controls to ensure projects are delivered on time and within budget.

+ Risk and Compliance Management: Identify potential risks to client projects and ensure adherence to all regulatory and contractual obligations.

+ Continuous Learning: Stay informed of industry trends, new technologies, and best practices to ensure the operations team remains innovative and competitive.

Qualifications

+ Bachelor’s degree in Media, Communications, Marketing, Business, or a related field.

+ 4+ years of experience in media operations, client management, or a related role.

+ Strong understanding of media industry dynamics and trends.

+ Exceptional organizational and multitasking skills, with a strong attention to detail.

+ Excellent communication and presentation skills, with a focus on client service.

+ Analytical mindset with the ability to interpret data and translate it into actionable insights.

Additional information

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected]. All your information will be kept confidential according to EEO guidelines.

Compensation Range: $120,000 - $127,000. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 2/15/2025

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