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Guest Services Ambassador

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Guest Services Ambassador

Salary

$22.50 - $24.16 Hourly

Location

Minneapolis, MN

Job Type

Intermittent

Job Number

2025-00548

Department

Convention Center

Division

Conv Ctr Guest & Security Svcs

Opening Date

12/02/2025

Closing Date

12/15/2025 11:59 PM Central

FLSA

Non-Exempt

Bargaining Unit

CNR

+ Description

+ Benefits

+ Questions

Position Description

The Minneapolis Convention Center (MCC) is a relationship building. Each individual at MCC is a hospitality hero who fulfills our mission by providing service and fostering relationships. We make a positive impact on our internal and external guests by collaborating and delivering excellence in our service and facility. We host more than 300 events annually and contribute to a vibrant downtown community by providing economic impact through visitor spending at hotels, restaurants, arts & attractions, and retail establishments.

The Minneapolis Convention Center is committed to creating a diverse workforce that reflects the community we serve. Individuals who are black, indigenous or a person of color are encourage to apply. We also encourage women, veterans, members of the LGBTQIA community, and individuals with disabilities to apply.

The Guest Services Ambassador greets and serves as a point of contact to clients, guests and visitors of the Minneapolis Convention Center providing hospitality information, directions and assistance for activities held at the Minneapolis Convention Center and the City of Minneapolis. They will perform functions including coat check, visitor information desk, badge checkers, service desks, manager on duty and other related event services.

There are currently 3 (three) temporary vacancies to be filled at the Minneapolis Convention Center. Scheduled hours are from 0 to 40 hours per week depending on your availability and our event needs. Schedule may include weekends and holidays and hours vary between 8 am and Midnight.

The City of Minneapolis does not sponsor applicants for work visas.

Job Duties and Responsibilities

+ Provide exceptional customer service as guests arrive and depart the venue; direct and assist guests with directions and event information regarding the Convention Center and the City of Minneapolis; accurately and courteously explain entrance/attendance/building use policies and procedures.

+ Set up and operated the coat/luggage check services, including organizing checked items and tickets to ensure timely and accurate retrieval, accurately charging guests for services, and completing reconciliation and settlement of cash banks and credit card transactions. Lift or move luggage up to 50 pounds and hang coats on racks.

+ Serve as Manager on Duty, which includes liaising between clients and convention center departments, ensuring all event needs are met.

+ Assisting guests in the MCC Parking ramp, directing traffic at entrances and exits as needed, and assisting guests with payment transactions.

+ Other duties assigned.

Working Conditions: Indoor/Outdoor environment.

Required Qualifications

Minimum Education:

High School Diploma or Equivalent.

Minimum Experience:

One (1) year experience working in hospitality, retail, or multi-purpose facilities that includes public and guest-facing interaction.

Licenses/Certifications:

None.

Selection Process:

The selection process will consist of one or more of the following steps: a rating of relevant education and experience (100%). It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score (70%) on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process.

Background Check:

The City has determined that a criminal background check and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.

Drug & Alcohol Testing:

All job applicants must pass a pre-employment drug and alcohol test once a conditional offer of employment has been made. Applicants will be required to sign a notification and consent form prior to undergoing drug and alcohol testing. Applicants who do not consent to undergo drug and alcohol testing will not be required to do so and the City will withdraw the conditional job offer, resulting in the job applicant no longer being considered for the position.

Union Representation:

his position is not represented by a bargaining unit. Review Civil Service Rules here: https://www2.minneapolismn.gov/government/departments/hr/civil-service-rules/ .

Eligible List Statement:

The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire in four (4) months after it has been established.

Interview Selection:

The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate’s education or experience related to the field, work history, or skills uniquely related to the operational needs of the position.

Knowledge, Skills and Abilities

+ Exceptional customer services skills.

+ Ability to communicate both verbally and in writing in a professional manner.

+ Excellent verbal and written communication skills.

+ Proficient English and math skills.

+ Maintaining a high public image, positive attitude, and demeanor.

+ Ability to follow oral and written instructions and work with minimal supervision.

+ Physical ability to stand and walk for extended periods.

+ Ability to lift up to 50 pounds.

+ Ability to interact with fellow employees, clients, vendors, and the public courteously, cooperatively, and professionally.

As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose—serving the residents, businesses and visitors of Minneapolis.

The City of Minneapolis is proud to be an Equal Employment Opportunity and Affirmative Action employer.

Benefits Summary

Our employees enjoy competitive salaries and generous benefits. We pride ourselves on a comprehensive benefits program that supports employees' health and financial well-being. Programs, resources, and benefit eligibility varies based on position, average hours worked, location and length of service. For detailed benefits information, please visit the benefits page (http://www.minneapolismn.gov/hr/benefits/WCMS1Q-066289) .

Insurance

Health insurance

Eligibility for benefits begins the first of the month following employment date. The City of Minneapolis offers eligible employees one plan design (http://cityofminneapolis.welcometomedica.com/page/61) with a choice of six provider networks, allowing you to select the best option for you. Available plans include Medica Choice Passport, Medica Elect, VantagePlus with Medica, Park Nicollet and HealthPartners Medical Group First with Medica, Ridgeview Community Network powered by Medica, and Clear Value with Medica.

Dental insurance

The City of Minneapolis offers dental insurance through Delta Dental of Minnesota and pays 100% of the monthly premium for eligible employees.

Life insurance

The city provides basic life insurance of one times your annual salary up to $50,000. You can elect to purchase optional life insurance.

Paid time off

Our generous leave package includes vacation, holidays and paid sick leave, which gives employees the opportunity to enhance their quality of life outside work. Amounts and accrual rates are based on years of experience and collective bargaining agreements (http://www.minneapolismn.gov/hr/laboragreements/index.htm) .

Paid parental leave

City employees are eligible for up to 12 weeks of paid parental leave in the event of a birth or placement for adoption of a child.

Retirement

City employees earn a pension and may choose to participate in additional retirement savings programs.

+ Pension: The City of Minneapolis participates in the Public Employees Retirement Association (PERA). Employees and the City both contribute a percentage of your pay to fund future benefits.

+ Deferred compensation: Employees may choose to participate in pre-tax or after-tax savings plans through the Minnesota State Retirement System (MSRS).

Transportation

Eligible City employees may choose to participate in the following transportation programs:

+ Metropass: TheMetropass (http://www.minneapolismn.gov/hr/benefits/trans/benefits\_pre-tax-transit) program allows eligible employees to enroll in a pass for unlimited bus or light rail rides at a discounted price.

+ Parking or Van Pool:The City of MinneapolisTransportation Benefits Plan (http://www.minneapolismn.gov/hr/benefits/trans/WCMS1P-113620) gives you options to pay certain commuting costs, such as qualified parking and van pool expenses, with pre-tax dollars.

Learning and development

To engage and develop employees, the City of Minneapolis offers classes in leadership, cultural agility, change management and more. Additionally, educational discounts at Augsburg University, Hamline University, St. Catherine’s, and St. Mary's University of Minnesota are available to City employees.

Other perks

Employees can also take advantage of flexible spending accounts, theEmotional Wellbeing Solutions (https://www.minneapolismn.gov/government/departments/hr/benefits-wellness/) , health club discounts and more.

01

How did you find out about this position? (Select all that apply)

+ City of Minneapolis website

+ City of Minneapolis employee

+ City of Minneapolis job interest card

+ City of Minneapolis Career Opportunities Bulletin

+ Friend or family member

+ League of Minnesota Cities website

+ Diversityjobs.com website

+ Governmentjobs.com website

+ Indeed.com website

+ Minnesotajobs.com website

+ Minnesota Council of Nonprofits Website

+ Other website

+ LinkedIn

+ Twitter

+ Facebook

+ Other social media site

+ Newspaper

+ Other media

+ College or University

+ Community organization

+ Job Fair

+ Professional association

+ Site Visit

+ Recruiter

02

Please specify where you heard about this position (e.g., website name, City of Minneapolis employee name, job fair, professional association).

03

Do you possess a High School Diploma or equivalent?

+ Yes

+ No

04

How much hospitality, retail, or multi-purpose facilities experience do you have?

+ No experience

+ Less than six (6) months

+ Six (6) months but less than one (1) year

+ One (1) year but less than two (2) years

+ Two (2) years but less than three (3) years

+ Three (3) years but less than four (4) years

+ Fours (4) years but less than five (5) years

+ Greater than five (5) years

05

There are currently six foreign languages that are prevalent in Minneapolis (Spanish, Hmong, Somali, Laotian, Oromo, and Amharic). Please select which of the following languages you are fluent in. (Check all that apply):

+ Spanish

+ Hmong

+ Somali

+ Laotian

+ Oromo

+ Amharic

+ American Sign Language

+ I am not fluent in any of the above languages.

06

Are you willing and able to work the following schedules? (Select all that apply):

+ work days

+ holidays

+ weekends

+ evening/nights

+ I am neither willing or able to work any of the above schedules.

Required Question

Employer

City of Minneapolis

Address

350 South 5th Street

Room 1

Minneapolis, Minnesota, 55415

Phone

(612) 673-2282

Website

http://www.minneapolismn.gov/jobs

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