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The Chief Product Officer (CPO) leads the development, pricing, and lifecycle management of John Hancock’s insurance product portfolio, with end-to-end accountability for product strategy, innovation, financial performance, and market acceptance. This executive delivers real customer value, differentiates John Hancock in the marketplace, adheres to rigorous risk management guidelines, and proactively monitors key pricing drivers such as expense, investment performance and mortality. The CPO drives substantial, sustained, and profitable business growth, leverages AI and advanced analytics, and fosters a culture of collaboration and creative problem-solving.

The CPO leads a large, diverse Product Development team composed of experienced professionals, including actuaries, product managers, project managers, solution owners, competition specialists, technology experts, and contract experts. The Product Development Team drives new solutions across all functions and business capabilities, ensuring launch readiness through close coordination with Marketing, Sales & Distribution, Operations and IT – and then monitors in-market reaction, taking appropriate post-launch actions to ensure market success.

Position Responsibilities:

Strategic Leadership & Business Growth

+ Set and execute product strategy to achieve substantial and sustained growth, financial performance targets, and marketplace differentiation.

+ Fully align product actions with company’s overarching ambition to help customers live longer, healthier, better lives through insurance solutions and strategic partnerships.

+ Maintain deep understanding of product risks, success levels, and competitive dynamics.

+ Champion the use of AI and data analytics to enhance product design, pricing, and customer experience.

+ Oversee the competitive positioning of all products in market, working closely with Marketing, and Sales & Distribution to ensure product messages resonate

+ Serve as accountable business owner for the life insurance application, illustration and administration platforms.

+ Play a pivotal role in setting overall business strategy, collaborating with executive leadership and technical teams to find creative solutions to complex challenges.

+ Take decisive actions whenever necessary to ensure business remain on track for sustainable growth in the face any emerging threats.

Product Development & Innovation

+ Lead end-to-end product development and pricing, with direct influence on marketing and Distribution.

+ Drive breakthrough innovations, such as customer engagement programs (e.g., John Hancock Vitality) and methodologies that deliver tangible customer benefits.

+ Oversee transformation initiatives that modernize the product portfolio and introduce new value propositions.

+ Oversight over new business reinsurance transactions / negotiation.

Risk Management & Compliance

+ Ensure all products adhere to company risk management guidelines and regulatory requirements.

+ Maintain bottom-line accountability for product portfolio performance and risk oversight.

Talent Development & Team Leadership

+ Build and lead high-performing teams of product managers, specialists, and actuaries.

+ Foster a culture of collaboration, technical excellence, and continuous learning.

+ Mentor and develop talent, ensuring succession planning and retention of subject matter experts.

Partnership with Distribution

+ Ensure products are delivered into market with winning, repeatable, messages.

+ Work in close partnership with Distribution to ensure in-market success of products.

+ Align product initiatives with Distribution’s feedback, market insights, and sales strategies.

+ Support product launches and ongoing market engagement through collaboration with Distribution leadership.

+ Monitor product sales practices to ensure products are positioned in market as intended; take swift action whenever necessary.

External Representation & Thought Leadership

+ Represent John Hancock externally with advisors, distributors, and at industry events.

+ Deliver compelling sales presentations and thought leadership to promote John Hancock’s product innovations.

+ Maintain close relationships with distribution partners, producers, industry experts, and influencers who shape perception of products in market.

+ Drive breakthrough innovations, such as customer engagement programs (e.g., John Hancock Vitality) and methodologies that deliver tangible customer benefits.

+ Oversee transformation initiatives that modernize the product portfolio and introduce new value propositions.

+ Oversight over new business reinsurance transactions / negotiation.

Required Qualifications:

+ 15+ years of progressive experience in product development, management, and leadership roles.

+ Proven ability to lead cross-functional teams and deliver breakthrough results.

+ University degree in Finance, Actuarial Science, or other relevant concentration. M.Sc., MBA, or Professional designation such as CA, CFA or Actuarial designation would be an asset.

+ Working knowledge of insurance pricing.

+ 10+ years business-related experience, including several years of leadership of a product, project, and/or pricing teams.

+ Broad understanding of various distribution channels, advisor behavior, sales systems, target insurance clients, and their needs.

+ Deep experience with product development and project delivery processes.

+ Experience bringing transformational change to market.

+ Thorough understanding of the insurance industry and the competitive landscape for financial products.

+ Clear grasp of the regulatory environment for insurance and general financial services industry.

+ Ability to effectively lead a team across multiple locations.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [email protected] .

Ubicación principal

Boston, Massachusetts

Modalidades de Trabajo

Híbrido

Se prevé que el rango salarial esté entre

$217,900.00 USD - $405,300.00 USD

Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con [email protected] para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.

Manulife/John Hancock ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de ahorro 401(k) o de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de días libres pagos en EE. UU. contempla hasta 11 días festivos, 3 días personales, 150 horas de vacaciones y 40 horas de licencia por enfermedad (o más cuando lo exija la ley) por año, y ofrecemos todos los tipos de licencias contempladas por la ley.

Conozca sus derechos (https://www.dol.gov/agencies/ofccp/posters)

Permiso Familiar y Médico

Ley de Protección del Empleado contra el Examen Poligráfico (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)

Derecho al Trabajo

Verificación Electrónica (E-** **Verify** **)

Transparencia Salarial (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

Company: John Hancock Life Insurance Company (U.S.A.)