• IT Service Delivery Manager

    Amalgamated Bank (New York, NY)


    Purpose of Position:

    The Information Technology (IT) Service Delivery Manager will manage key IT initiatives in addition to managing IT budget, and service level metrics.

    Essential Job Functions:

    + Manage end-to-end service delivery operations to ensure they are executed effectively and efficiently.

    + Regularly communicate with business stakeholders to understand their needs, keep them informed on progress, and address any concerns or issues.

    + Oversee the service delivery budget, ensuring projects and services are delivered within financial constraints.

    + Define and track key performance indicators (KPIs) and service level agreements (SLAs) to monitor service quality.

    + Serve as an escalation point for service-related problems and work with internal teams to resolve them in a timely and effective manner

    + Oversee non-enterprise projects from start to finish, tracking progress, managing resources, and resolving any problems in accordance with enterprise defined PMO framework.

    + Provide support to IT technical staff for small project initiatives to ensure appropriate artifact management is created and retained.

    + Attend key project meetings (where necessary) to better understand project status and take meeting minutes.

    + Collect, analyze, and summarize project information and trends as needed create project status reports.

    + Assist with the planning of initiatives as part of the bank’s annual budget and prioritization process.

    + Other duties as needed or assigned by Manager.

    Knowledge, Skills and Experience Requirements:

    + Bachelor’s degree or equivalent experience

    + Minimum eight (8) years managing IT projects preferably withing financial serves

    + Thorough understanding of project management methodologies, processes, and deliverables

    + Thorough understanding of the software development lifecycle (SDLC)

    + Excellent written and verbal communication skills

    + Excellent planning skills with attention to detail

    + ITIL certification preferred.

    + Experience with emerging technologies such as cloud migration and AI is a plus.

    + Proficient with the MS Office suite of tools (Excel, PowerPoint, Word)