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About ETS:

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.

Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

POSITION SUMMARY:

The Client Implementation Manager supports the successful delivery and operational execution of Praxis’s B2B testing support services engagements. This includes oversight of **pop-up testing events** , **test readiness workshops** , and **private testing center setup and management** .

The position serves as the operational bridge between internal ETS teams, channel partners, and client districts, ensuring all testing support services-related deliverables are executed with precision, efficiency, and professionalism. The incumbent must demonstrate strong organizational, communication, and client relationship management skills, and possess the ability to coordinate across complex internal systems and external stakeholders.

PRIMARY RESPONSIBILITIES:

+ **Plan and manage implementation** of testing-related client engagements, including pop-up testing events, test readiness workshops, and private testing centers.

+ **Coordinate cross-functional workflows** across Test Administration, Technology, and Partner Success to ensure all project milestones and service-level commitments are met.

+ **Ability to design and configure internal networks** (with optional integration to district networks), manage network security, and ensure reliable connectivity.

+ **Proficient in troubleshooting network issues** and providing device-level technical support, including hardware diagnostics, software installation, and system updates.

+ **Serve as the operational liaison** for assigned client and partner engagements, communicating expectations, updates, and deliverables in a timely and professional manner.

+ **Support readiness activities** —including site preparation, systems setup, materials logistics, and compliance documentation—to ensure high-quality testing experiences.

+ **Monitor timelines and deliverables** , identify potential risks, and proactively resolve or escalate issues as needed.

+ **Maintain detailed project documentation** , including implementation plans, reports, and post-event debriefs.

+ **Collaborate with internal teams** to standardize implementation processes, improve operational efficiency, and ensure consistency across programs.

+ **Provide post-event analysis** and contribute to continuous improvement initiatives in support of the Partner Success and Operations functions.

+ **Assist in client relationship management** , including regular check-ins, post-delivery reviews, and resolution of operational concerns.

+ **Adhere to ETS’s ethical standards** and maintain compliance with all relevant policies, procedures, and testing integrity requirements.

PROCESS OUTPUTS

+ Accurate and timely execution of testing support engagements.

+ Documented implementation plans and project reports.

+ Effective collaboration across cross-functional ETS teams.

+ High-quality client and partner experience with minimal escalations.

+ Continuous process improvement recommendations and adoption.

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Knowledge and Skills:

+ Demonstrated ability to manage complex, multi-stakeholder projects from planning to completion.

+ Strong organizational and time management skills, with attention to detail and follow-through.

+ Excellent oral and written communication, with the ability to interact effectively with clients, partners, and internal teams.

+ Ability to navigate ambiguity and solve problems under time constraints.

+ Professional presence and diplomacy when managing client expectations and resolving issues.

+ Strong working knowledge of Microsoft Office applications (Excel, Word, PowerPoint, Outlook); familiarity with Salesforce or other CRM systems preferred.

+ Understanding of testing operations, event logistics, or educational program delivery is desirable.

Education and Experience:

Relevant Years of Experience Required:

+ 5+ years of experience in project management, client implementation, or operations—preferably in education, testing, or service delivery environments.

+ Prior experience managing client relationships or coordinating across multiple stakeholders preferred.

Other Requirements:

+ Ability to work occasional evenings or weekends during peak testing periods.

+ Willingness to travel up to 25-50% to support client site visits or testing events.

+ Demonstrated adaptability to evolving business priorities and client needs.

+ Strong interpersonal and analytical skills; proactive and self-directed work style.

ETS is mission driven and action oriented

+ We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.

+ We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!

+ As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!

ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.