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It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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As a Road Logistics Operations Specialist based out of our Bensenville, IL location, you will coordinate our customer’s shipments by leveraging contracted rates and securing capacity with qualified carriers and partners. You’ll ensure smooth transport operations by managing bookings, preparing documentation, and meeting key requirements such as transit times, carrier selection, and routing whilst adhering to industry regulations. You will report directly to the Road Logistics Operations Manager.

How you create impact

+ Communicate with shippers via email and phone to confirm shipment details.

+ Dispatch and track pickups, updating shipment status as needed.

+ Data management utilizing Excel for customer reporting requirements.

+ Monitor shipments to ensure on-time movement and resolve delays proactively.

+ Schedule and coordinate pickup/delivery appointments.

+ Deliver exceptional customer service and maintain strong client relationships.

+ Collaborate with carriers (dry van, flatbed, temperature-controlled) to ensure timely pickup and delivery.

+ Act as the liaison between shippers, carriers, and customers to provide tactical solutions that enhance daily operations.

What we would like you to bring

+ 1+ years of experience in a client service role handling high volume external and internal requests via email, phone, and other digital platforms.

+ Intermediate to Advanced Microsoft Excel and data management proficiency.

+ Degree/Diploma in Business, Supply Chain, Transportation, or other related field.

+ Strong communication, problem-solving, and organizational skills.

+ Knowledge of industry-specific guidelines, systems and processes preferred (dry van, reefer, flatbed, expedite, LTL).

+ Flexible around shift schedule to start early morning, Monday to Friday.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $65,000 and $75,000. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-AA1

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.