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Do you see yourself as a **Club InterContinental Attendant?**

What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

HOTEL OVERVIEW:

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

InterContinental ® Boston is a landmark of luxury; rated in the top five on Trip Advisor for Boston hotels, named one of the ‘Best Hotels in the World' and the #1 Hotel in Boston by Condé Nast Traveler magazine and featuring a Forbes Four-Star, 4 Diamond AAA rated hotel experience. The property overlooks Boston's historic waterfront, featuring 424 luxurious ultra-modern accommodations with distinctive style and breathtaking waterfront or downtown city views, a full-service spa and fitness club, 32,000 square feet of premier meeting and event space, and an array of restaurants and bars influenced by a variety of international flavors.

**POSITION OVERVIEW:** In this role, you will provide a warm and inviting environment for guests using the Club InterContinental Lounge. This includes reception and concierge assistance and the setup, replenishing, and breakdown of the Club Lounge food and beverage offerings.

DUTIES & RESPONSIBILITIES:

+ Deliver and/or coordinate the delivery of services and/or amenities (such as flowers) to Club Lounge guests.

+ Collect and provide comprehensive information regarding hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest. Coordinate and/or confirm reservations as needed.

+ Greet Club Lounge guests and provide a lounge tour for these guests becoming their go to for all needs and requests during their stay.

+ Respond appropriately to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. Log all guest complaints or concerns, coordinate the dispatch of work orders to the appropriate department and staff, and escalate appropriate issues to management.

+ Setup, replenish and breakdown all lounge food and beverage offerings

+ Clear guest's plates and replenish beverages

+ Perform lounge opening and closing duties

+ Complete inventory and requisition of food and beverage items

+ Follow all InterContinental Brand and Forbes Service Standards

+ Required to occasionally work evenings, weekends, and holidays based on business demand

+ Self-motivator who can manage the responsibilities of the position without daily supervision

+ Manage relationships with the operational teams

+ Represent the hotel with a positive attitude and professional attire

+ Follow sustainability guidelines and practices related to IHG and InterContinental Boston sustainability programs

+ Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the role

+ Responsible for practicing, managing, and promoting the company’s values so that it becomes and intricate part of the everyday operation.

QUALIFICATIONS:

High School diploma or equivalent and 1 year of guest/customer service experience. Luxury hotel experience and some college preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

+ Frequently standing up or moving within the facility

+ Carrying or lifting items weighing up to 50 pounds

+ Handling objects, products and computer equipment

+ Bending, stooping, kneeling

**Other** :

+ Communication skills are utilized a significant amount of time when interacting with others; guests and third parties.

+ Reading and writing abilities are utilized often when compiling departmental records, or guest registration and reservation information.

+ Basic mathematical skills are used frequently.

+ May be required to work nights, weekends, and/or holidays.

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

**Important information** :

+ The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

+ No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

+ If you require reasonable accommodation during the application process, please click here .

+ IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

+ If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.