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The Associate Director is responsible for overseeing the daily activities of the Information Technology (IT) staff. The college's IT staff reports to this person. In addition to maintaining a timely workflow of projects and tasks, the associate director works closely with Information Technology Services (ITS) and the college community to execute the IT strategy and meet the goals of the college in its use and adoption of information technology. The role includes the collection and analysis of data to inform process improvement projects and compliance with regulations and internal policies.

The role oversees the effective deployment and inventory of hardware and software systems, managing user setups and ensuring the availability of reliable and advanced technical support. This role performs administrative duties including managing data security access. This role is responsible for providing end user support to users working on a variety of computing platforms including Windows and Mac based systems. This role provides maintenance and support on both the windows and the MAC platforms. The supervisory aspect of this role is critical in upholding the efficiency and effectiveness of the support services and cultivating a collaborative and proficient team atmosphere.