• Retail Supervisor

    LEGOLAND (Schaumburg, IL)


    What you'll bring to the team

    •🎀** **Join Us as a Retail Supervisor!

     

    _Peppa Pig World of Play – Chicago_

     

    Where little guests have BIG adventures… and you help make the magic happen! ✨🎉

     

    Are you a natural leader who loves creating joyful experiences, inspiring teams, and keeping things running smoothly behind the scenes? Then _hop aboard_ and help us deliver oinktastic fun in our retail world! 🛒🌈💖

     

    As a **Retail Supervisor** , you’ll lead by example, bring positivity to the floor, and ensure every family leaves with smiles, memories, and maybe even a Peppa plushie or two. 🐽💕

    Qualifications & Experience

    •** **What You’ll Be Doing (Your Magical Mission!)

    • **Be our on-the-floor superstar!**

     

    Showcase top-tier guest service and set the standard for the Retail Team across all commercial areas.

     

    •️ **Lead with energy & enthusiasm**

     

    Guide your team to deliver _world-class_ guest experiences and consistently hit KPIs & Mystery Visit targets.

     

    • **Train & develop your team**

     

    Support ongoing training, help new hires shine, and build a strong, FUN, guest-obsessed team!

     

    • **Support scheduling & staffing**

     

    Work with the Retail Manager to create smart labor plans for varying days and seasons.

     

    • **Help drive retail magic**

     

    Assist with merchandising, inventory control, replenishment, product ordering—and ensure the shop is always looking its best.

     

    • **Keep things tidy & safe**

     

    Maintain the highest standards of cleanliness, safety, and visual appeal.

     

    • **Be the guest hero**

     

    Help resolve guest issues with kindness, confidence, and professionalism.

     

    • **Be a Duty Manager leader**

     

    Oversee attraction operations during assigned shifts, supporting all departments with clarity and care.

     

    • **Track & report what matters**

     

    Keep an eye on KPIs, dwell times, inventory levels, and performance metrics—and help your team grow through ongoing feedback.

     

    • **Celebrate creativity & teamwork**

     

    Support incentive programs, encourage fresh ideas, and help your team feel valued and inspired.

     

    •** **Who You Are

    You are…

    • A positive, energetic leader

    • Experienced (2+ years) in retail or visitor attractions

    • Fantastic with people—team members _and_ guests

    • Calm under pressure and quick on your feet

    • An excellent communicator with strong sales skills

    • Someone who LOVES making families happy! 🥰

    Education requirements:

    • High school diploma or GED required (college a plus!)

    •** **Requirements & Abilities

    You are able to:

    • Stand, walk, bend, move, and be on the go throughout your shift

    • Lift up to 50 lbs occasionally

    • Work in varying indoor/outdoor temperatures

    • Use computer systems and POS tools

    • Work flexible hours—mornings, evenings, weekends & holidays

     

    You’ll also follow all safety guidelines and ensure your team does the same to keep our guests, staff, and attraction safe and sparkling. ✨🛡️

     

    •** **Why You’ll Love Working With Us

    At Peppa Pig World of Play, you’ll enjoy:

    • A fun, family-friendly workplace

    • The chance to make magical memories for little piggies every day

    • Growth opportunities within Merlin Entertainments

    • A supportive leadership team

    • And a whole lot of smiles and snorts!

    •💫 Ready to Join the Fun?

     

    If you’re passionate about retail, leadership, and creating unforgettable guest experiences, we’d LOVE to meet you! Apply today and help us bring the world of Peppa Pig to life for families in Chicago! 🎀🌟🎈

    Benefits

    • **Benefits of Joining Merlin Entertainments!** 🎉

    • Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.

    • Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!

    • Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡

    • Recognition Programs and Rewards: Celebrate your achievements and hard work!

    • 401(k) Program: Save for the future with company matching contributions.

    • Tuition Reimbursement Programs: Get support for further education and career growth.

    • Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

     

    Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

     

    Pay Range

     

    USD $19.60/Hr.

     

    Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/10820/retail-supervisor/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883)

     

    At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

     

    Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

     

    **Location (Country-State-City)** _US-IL-Schaumburg_

    **Job ID** _2025-10820_

    **Employment Type** _Full-Time_

    **Offer/Contract Type** _At Will (US Only)_

    **Location Name** _Peppa Pig World of Play Chicago_