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Job Title: Operations Manager

CyberData Technologies is seeking a skilled Operations Manager to oversee the clinic’s IT Infrastructure and Operations. This role requires leadership, technical expertise, and the ability to manage high-availability IT systems and operations, ensuring they meet patient care and mission-critical requirements.

Responsibilities:

+ Manage and monitor the clinic’s high-availability IT Infrastructure, including Nutanix clusters running Acropolis (AHV) and Nutanix Files Storage.

+ Oversee IT Operations across production and disaster recovery sites with ~140 systems (primarily Windows-based, some Linux-based, and clinical imaging devices).

+ Address and resolve IT-related issues within defined response times per the Clinic’s Service Level Agreement (SLA).

+ Ensure all systems meet NIH security standards, with exceptions managed via approved waivers.

+ Apply security and third-party updates per NIH remediation timelines and clinic SOPs.

+ Provide onsite IT support during core hours and after-hours support for critical issues impacting patient care or mission-critical activities.

+ Assist clinicians, technicians, and vendors in deploying, configuring, and maintaining clinical IT systems.

+ Learn, document, and maintain technical functions to support all clinic IT needs.

+ Maintain accurate vendor access logs and system scripts for proper reporting.

+ Manage systems in compliance with FISMA High System and FDA-approved environment requirements.

+ Complete monthly, quarterly, bi-annual, and annual assessment tasks for Security Assessment & Accreditation (SA&A).

+ Prepare and submit reports to maintain the Authorization to Operate (ATO).

+ Follow established protocols for updating FDA-approved systems.

+ Perform system maintenance after-hours or on weekends as required, with appropriate authorizations.

+ Assure regular backups of all clinic systems.

+ Maintain inventory of clinic systems, updating the Configuration Management System (CMS) and tracking changes per change management guidelines.

+ Conduct Continuity Plan testing and provide findings in detailed reports.

+ Respond to critical after-hours calls and ensure the availability of critical systems as defined in the Business Impact Assessment.

+ Establish and maintain relationships between clinic staff, IT personnel, teaming partners, and vendors to facilitate service delivery.

+ Supervise staff operations and manage computer system resources to ensure effective use.

+ Coordinate the resolution of production-related problems while ensuring production schedules are met.

Qualifications:

Experience:

+ At least 10 years of experience managing IT infrastructure and operations in high-availability environments.

+ Preferred experience working in IT clinic environments.

Skills:

+ Strong IT infrastructure and operations background.

+ Excellent verbal and written communication skills for effective engagement with technical staff and upper management.

+ Exceptional time management and prioritization abilities to manage workload effectively.

Technical Expertise:

+ Deep knowledge of IT systems, networking, and security standards (FISMA High System, NIH, and FDA guidelines).

+ Proficiency with Nutanix HCI (AOS, AHV, Nutanix Files), Windows Server, and Linux-based systems.

+ Familiarity with database environments and clinical imaging devices.