• Help Desk Level 2

    Two95 International Inc. (Cherry Hill, NJ)


    Title – Help Desk Level 2

     

    Position – Fulltime

     

    Location – Cherry Hill, NJ

     

    Salary - $Open (Best Possible)

    Requirements

    Responsibilities:

    + Provide 1st and 2nd level support for desktops, laptops, printers, servers, and other network devices both remotely and on site.

    + Ensure proper documentation, notification, and escalation of all incidents.

    + Communicate with clients by phone, email, and in person.

    + Troubleshoot and resolve system hardware and software problems.

    + Identify and troubleshoot issues related to routing, switching, Activity Directory, DHCP and DNS.

    Required Skills:

    + 3 years related work experience or BS in Information Systems or related field.

    + Must exhibit a clear, friendly, professional phone manner.

    + Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.

    + Microsoft Windows Desktop Operating Systems

    + Windows Server, Active Directory, Group Policy, Mac OSX, SMB network equipment.

    + Experience with Microsoft Office 365.

    + Must have reliable transportation.

    + Must be able to physically lift and move existing and new PC system components.

    + Experience with VMWare and Hyper-V would be a plus.

    + Experience working at a Managed Service Provider would be a plus.