"Alerted.org

Description

What You’ll Be Doing:

+ First-level support for Cellular users in a Call Center environment

+ Serve as the initial support contact for customers experiencing issues with device setup, technical issues, SIM activation, call/text/data problems, and general service questions.

+ Follow scripted workflows and troubleshooting guides to resolve common wireless service issues.

+ Walk customers through steps such as resetting network settings, completing APN updates, reinserting SIMs, rebooting devices, and verifying account details.

+ Provide Technical Support when problems involve backend provisioning, network outages, number porting errors, or complex device failures.

+ Assist with basic account-related questions including plan details, feature availability, and device compatibility checks (IMEI/ESN).

+ Process and document all interactions within the company’s ticketing/CRM systems with accuracy and clarity.

+ Provide friendly, patient, and clear communication—translating basic technical steps into easy instructions for customers.

+ Follow compliance, quality, and performance standards set.

Requirements

+ Front-line support experience

+ Customer service skills that translate across IT operations

+ Light exposure to mobile device troubleshooting (iOS + Android)

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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