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Job Purpose

Execute daily replenishment and customer supply chain activities for key strategic customers. Ensure service level (on time and in full) and inventory management targets are met per customer and company guidelines. Execute customer-specific strategies and tactics to drive customer growth, performance, and retention. Perform inventory ordering, reporting, and analytical tasks to meet customer in-stocks and expectations.

Essential Functions

+ Perform analysis on inventory levels, forecasts, demand, service to customers, etc., daily to ensure customer’s inventory target goals are met

+ Review customer distribution center and store/club inventory levels to ensure purchase orders are being created as needed

+ Review customer purchase orders to ensure products ordered are in line with inventory targets and expectations

+ Access customer’s database to pull various reports for inventory planning, sales tracking, and in-stock

+ Assist team with daily reporting activities for out-of-stocks, purchase order shortages, store/club in-stock, and late deliveries

+ Work closely with other departments to ensure Rise is meeting customer expectations

+ Track customer forecasts weekly to ensure they align with sales and future production forecast; provide weekly recap to team members

+ Extract sales and inventory data from customer’s system for review and analysis

+ Track purchase orders weekly to ensure they are delivered on time and in full per customer expectation

+ Assist team with managing new item launches, item transitions, and holiday inventory flow

+ Manage the logistics and transportation information (ship points, destinations, facility calendars, and overrides) in the customer’s and Rise’s system

+ Manage orders from receipt to invoice, ensuring orders arrive on time and in full

+ Proactively communicate issues, opportunities, or order management-related information to customer’s replenishment or buying teams

+ Promptly communicate both verbally and in written form with customers, leadership, and cross-functional partners regarding any short or service concern

+ Research and investigate issues; find root cause, solve, and develop proactive solutions to prevent recurrence

+ Partner with transportation and logistics to develop and execute cost-effective distribution solutions

+ Provide after-hours and weekend coverage for missed deliveries/rejected loads as needed

+ Support food safety program, quality standards, and legality of manufactured products

+ Perform other job-related duties as assigned

Qualifications (Education, Experience, Competencies)

+ Bachelor's degree in supply chain management, accounting, finance, or business administration preferred

+ 3+ years of experience in replenishment, supply chain, or customer service

+ Food manufacturing experience and familiarity with commodity-sensitive businesses preferred

+ Retail and foodservice channel experience desired

+ Experience in Retail Link, Luminate, Nova, Madrid 2.0, and GRS preferred

+ Strong computer skills including Microsoft Office with advanced skills in Excel

+ Strong analytical and problem-solving skills

+ Ability to effectively communicate with multi-level personnel as well as customers and their representatives

+ Ability to work cross-functionally, convey complex issues, and maintain confidentiality

+ Ability to organize, manage multiple priorities, and maintain high attention to detail in a fast-paced environment

+ Ability to think quickly and handle frequent change

+ Self-motivated, goal oriented, quality driven, and capable of working independently with minimal supervision