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CPW PROGRAM ASSISTANT II / Landowner Preference Program Coordinator- (Denver, CO)

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CPW PROGRAM ASSISTANT II / Landowner Preference Program Coordinator- (Denver, CO)

Salary

$57,708.00 - $76,536.00 Annually

Location

Adams County, CO

Job Type

Full Time

Job Number

PMA 31156 12/25

Department

Department of Natural Resources

Division

Colorado Parks & Wildlife

Opening Date

12/09/2025

Closing Date

12/23/2025 11:59 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

Primary Physical Work Address

6060 Broadway, Denver, CO 80216

FLSA Status

Exempt; position is not eligible for overtime compensation.

Department Contact Information

Kristi Ryan [email protected]

Salary Note

Although the full salary range for this position is provided, appointments are typically made at or near the range minimum.

Hiring Pay Rate

Please note that all employees new to the State Personnel System are paid on a bi-weekly basis.

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

+ Description

+ Benefits

+ Questions

Department Information

This position is open only to Colorado state residents.

Consider joining the dedicated people of the Colorado Department of Natural Resources. It’s our mission to manage and conserve Colorado’s natural resources for the benefit of people today – and tomorrow. That means we have to balance development with conservation so the state we all love provides similar opportunities for our children and their children.

We invite you to explore our website at https://dnr.colorado.gov/about-us to find out more about the work we do to manage Colorado’s natural resources for today – and tomorrow.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.

In addition to offering rewarding, meaningful work, we offer:

+ Medical and Dental plans

+ Strong, flexible retirement plans including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus pre-tax and Roth 401K and 457 plans

+ Paid life insurance

+ Short- and long-term disability coverage

+ Employee Wellness programs

+ Flexible Spending Accounts

+ Health Savings Accounts

+ 11 paid holidays per year plus generous vacation and sick leave

+ Flexible work schedule options and remote-work options

+ Career advancement opportunities throughout the State system

+ Some positions may qualify for the Public Service Loan Forgiveness Program (https://studentloans.gov/myDirectLoan/pslfFlow.action#!/pslf/launch) .

COLORADO PARKS AND WILDLIFE (http://cpw.state.co.us/)

Our Mission is to perpetuate the wildlife resources of the state, to provide a quality state parks system, and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorado's natural resources.

The License, Reservations and Customer Operations work unit executes the limited licensing draws and oversees the issuing and accounting for approximately two million hunting and fishing license sales for Colorado Parks and Wildlife (CPW). This unit is also responsible for the issuing of special wildlife licenses, disability licenses and passes, the review, hearing and execution of license suspension hearings as mandated by Statute and Parks and Wildlife Commission regulations, and oversees the statewide campground reservation, Landowner Preference Program, and pass distribution systems. The CPW Call Center is also housed in this unit, handling thousands of emails and customer service phone calls monthly.

Description of Job

This position exists to manage the Landowner Preference Program, as mandated by Colorado Revised Statutes and by Parks and Wildlife Commission regulations. This position operates as the Subject Matter Expert pertaining to Landowner Preference and assists the Draw team in annual testing and administration. Provides customer service to internal and external customers. Performs maintenance, development and testing of the IPAWS/PROWL Licensing System.

Specific duties include, but are not limited to:

Managing the Landowner Preference Program

This position operates as the subject matter expert for the Landowner Preference Program. They provide program information and assistance to Colorado Landowners that are currently in the program or would like to participate in the program. They review landowner registration applications online including reviewing for accuracy, reviewing for approval or denial into the program, notice of correction, coordination with field staff, etc. They provide high-level front line customer service on the phone, in person, and prepare online information and resources explaining the Landowner Preference Program with detailed explanations on properly completing required paperwork. This position answers numerous calls and emails daily during the busy seasons for the Landowner Preference program.

Design, develop, and order hundreds of landowner letters and vouchers for shipment to landowners. Develop instruction guides explaining State Statutes, Colorado Parks and Wildlife (CPW) Regulations, and CPW policy pertaining to the Landowner Preference Program in plain language for a lay person to understand. This position reviews brochures and the website to ensure accurate information is being shared.

This position represents Colorado Parks and Wildlife as a subject matter expert at public meetings. This position serves as a resource to all field staff including customer service representatives and officers. This position will also perform other duties as assigned when needed.

Customer Service

Provide extensive customer service via phone, email, mail, and in person. Communicate with, clarify, and instruct internal and external customers answering questions in a tactful and professional manner. Allow the open exchange of information and facts. Convey detailed and important instructions to internal and external customers. Explain regulations, statutes, and policies in plain language for a layperson to understand. Assist statewide in the Customer Service Representative Chat, and serve as a back-up to other LRCO team members when needed.

System Testing and Maintenance

This position performs system testing of the Integrated Parks and Wildlife System (IPAWS) and the Parks, Reservations, Outdoors, & Wildlife Licensing (PROWL) to test system function and interface issues. Testing includes point of sale terminals, internet testing, administrative database testing, and system regression testing.

Compile and analyze the testing results as required, and provide concise detailed reporting of the testing procedures.

Training

Provides training and instructions on the Landowner Preference Programs at Wildlife Officer training academy annually; as well as officer in-service training when requested. Attend Area meetings to present as needed. Present annually statewide to all customer service representatives on the updates to the program and anything they need to know.

Other duties as assigned.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualifications

Five (5) years of relevant experience in Natural resource management, biology, ecology, wildlife management or research, outdoor recreation, public administration, program management, customer service with a natural resource or government focus or an occupation related to the work assigned to this position

OR

A combination of a any Science related degree, a degree in Natural Resources, Wildlife Management, Biology, Aquatic Biology/Fishery Science/Aquaculture/Fishery Management, Ecology, Environmental Science, Environmental Policy, Geography, Geology, Outdoor Recreation, Zoology/Animal Sciences, Public Administration, Communications, Law, Public Engagement/volunteer management, Business, Program Management/Project Management, Computer Science, Applied Computing, Computer Engineering, IT degree and/or relevant experience in an occupation related to the work assigned equal to five (5) years

Preferred Qualifications

+ Current or former State experience relevant to this position.

+ Current or former Colorado Parks and Wildlife work or volunteer experience.

+ Understanding of the Colorado Landowner Preference Program and big game draw process.

+ Good working knowledge of computer based technology.

+ Proficiency in Microsoft Word, Excel, Google suites.

+ Comfortable speaking to large groups of people.

Required Competencies

+ Strong level of written and oral communication skills.

+ Excellent time management and organization skills.

+ Exceptional customer service and ability to develop and maintain professional relationships.

+ Ability to work independently and take initiative by using critical thinking and problem-solving skills to identify solutions for customer or program challenges.

+ Ability to perform under pressure, meet deadlines and be adaptable to changing assignments.

Conditions of Employment

+ State of Colorado residency is required at the time of application.

+ Must possess and maintain a valid state of Colorado driver's license if operating a State vehicle.

+ 1-2 On call shifts a year on holidays or busy weekend dates.

+ Occasional travel to other offices and trainings may be necessary.

+ Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify their application from the current position. (Please Note: Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will

disqualify the applicant from future State employment with DNR).

+ Pursuant to the DNR-120 Fleet and Driving Standards Administrative Directive (https://docs.google.com/document/d/1W0g2QAGmusbXBJzL3HxhGitIZOEKnwhrFnx9GqVcQHA/preview?tab=t.0) , any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.

To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who:

+ Have an assigned State fleet vehicle

+ Are required to operate a vehicle as part of the position

+ Utilize a State fleet vehicle as a pool vehicle

APPEAL RIGHTS:

It is recommended that you contact the Human Resources Specialist listed below to resolve issues related to your possession of minimum qualifications. However, if you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ([email protected]), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Supplemental Information

The Assessment Process

+ All applications received by the closing of this announcement will be reviewed by an HR Specialist against the Minimum Qualifications in this announcement.

+ Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process. Part of, or all of, the comparative analysis for this position will be a structured application review by Subject Matter Experts.

+ Resumes, cover letters and other attachments are not considered as part of initial reviews, therefore, it is important todocument in your application your education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement .

+ Please thoroughly answer all supplemental questions (if listed) since question responses may be evaluated for content, writing ability, spelling, grammar, and effective communication.

+ This recruitment may involve additional testing and/or exams to arrive at the top group for interviews.

Equity, Diversity, and Inclusion

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Department of Natural Resources is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, at [email protected]

ADAAA Accommodations

Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request accommodation, please contact our Benefits Specialist at [email protected] at least five business days before the date that any accommodation will be required to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.

E-Verify

DNR uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more aboutE-Verify (http://www.dhs.gov/e-verify) , including your rights and responsibilities.

Toll–Free Applicant Support - Technical Help

If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV at 855-524-5627, Mon-Fri between 6 am and 6 pm (Pacific Time). The Human Resources Office will be unable to assist with technical issues.

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

The Colorado Constitution, Article XII, Section 13 requires that APPLICANTS for state classified government jobs be residents of Colorado at the time of application, unless this requirement is waived by the State Personnel Board (DPA). A residency waiver was not issued by DPA for this announcement. For more information, please see the FAQ's at: https://careers.colorado.gov/how-to-apply. Are you a current Colorado resident?]

+ Yes

+ No

02

Current and former State Personnel System employees who were disciplinarily terminated, resigned in lieu of termination, or who were deemed to have resigned without notice (Board Rule 7-5, Automatic Resignation) must disclose this information on the application.

+ I am not a current or former State of Colorado classified employee.

+ I am a current or former State of Colorado employee but have NEVER been disciplinarily terminated, resigned in lieu of termination, or deemed to have resigned without notice (Board Rule 7-5, Automatic Resignation).

+ I am a current or former State of Colorado employee and have been disciplinarily terminated, resigned in lieu of termination, or deemed to have resigned without notice (Board Rule 7-5, Automatic Resignation). NOTE: Failure to disclose this information and/or falsification of Application materials may result in being removed from consideration for this position.

03

Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose this information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify you application from the current position (if not applicable, please enter "N/A"):

04

Please describe how your education and experience translates to your ability to successfully perform this position's job functions.

05

Why are you interested in this position specifically with Colorado Parks and Wildlife?

06

Please describe an experience where you had to effectively communicate a complex topic in a concise manner.

07

Please describe an experience where you were dealing with an upset customer or person and how you handled the situation.

08

All applications received by the closing of this announcement will be reviewed by an HR Specialist against the Minimum Qualifications in this announcement. Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process. Part of, or all of, the comparative analysis for this position will be a structured application review by Subject Matter Experts. Resumes, cover letters and other attachments are not considered as part of initial reviews, therefore, it is important to document in your application your education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement. Please thoroughly answer all supplemental questions since responses may be evaluated for content, writing ability, spelling, grammar, and effective communication. This recruitment may involve additional testing and/or exams to arrive at the top group for interviews.

+ I acknowledge this receipt of this notice.

Required Question

Employer

State of Colorado

Address

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Website

https://careers.colorado.gov/

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