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Role Overview

Lead Patient Dining Operations and Drive Change at Yale New Haven Hospital!

**Sodexo** is seeking a highly motivated and flexible **Food Operations Manager 2** to join our team at **Yale New Haven Hospital** in **New Haven, CT.** This is a crucial management role responsible for the entire patient meal delivery cycle. We need a strong leader who is not afraid to drive change and is dedicated to achieving operational excellence and high-level patient satisfaction within a dynamic union environment.

Reporting to the Operations Manager 3, you will be responsible for the day-to-day management of patient food service operations, working closely with a strong existing staff to enhance efficiency and patient experience.

If you are a proactive leader with union expertise ready to drive impactful change, elevate patient satisfaction, and manage financial and operational goals at a premier hospital, apply today!

What You'll Do

Key Responsibilities:

+ **Operational & Financial Management:** Manage comprehensive kitchen operations, including the tray line, meal delivery to patients, and tray retrieval. Responsibilities include menu development, achieving KPI attainment, and ensuring strict adherence to both Client and Sodexo budgets.

+ **Diet Office Oversight:** Directly oversee diet office operations, ensuring accurate meal ordering and nutritional compliance for patients.

+ **Patient Experience Focus:** Interact frequently with Patient Experience Managers and be responsible for ensuring high-level patient satisfaction and exceptional dining experiences.

+ **Team & Union Management:** Oversee a large team of union employees. Strong union management experience is required to maintain positive labor relations and ensure adherence to collective bargaining agreements. Responsible for the management of frontline staff, including payroll and scheduling.

+ **Change Management:** Act as a leader and advocate for operational improvement, helping to implement new processes and initiatives. We need someone who is comfortable making change and ensuring staff adoption.

+ **Stakeholder Relationships:** Develop and maintain effective relationships with **nursing teams** and other interdisciplinary staff to ensure seamless service integration.

+ **Technology & Projects:** Manage operational administrative functions, including payroll, demonstrate comfort with technology (e.g., patient meal systems, reporting software), and take on project management responsibilities as needed.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

+ Medical, Dental, Vision Care and Wellness Programs

+ 401(k) Plan with Matching Contributions

+ Paid Time Off and Company Holidays

+ Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

We are looking for a flexible, decisive leader who can hit the ground running in a fast-paced environment.

+ **Management Experience:** Proven management experience in high-volume food service operations, preferably in a hospital or institutional setting.

+ **Union Expertise:** Non-negotiable requirement: Strong union management experience.

+ **Adaptability:** Must be flexible and able to adapt to changing business needs and schedules.

+ **Change Agent:** Ability to motivate staff and champion new processes; must not be afraid of change.

+ **Schedule:** Generally follows an 8:00 AM – 5:00 PM schedule, with weekends required when needed. (Must be flexible; hours may vary based upon the needs of the business).

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please completethis form (https://app.smartsheet.com/b/form/dbdf3c39f65e4cd49eda84cc599389ab) .

Qualifications & Requirements

Minimum Education Requirement -Associate's Degree or equivalent experience

Minimum Management Experience - 2 years

Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

**Location** _US-CT-NEW HAVEN_

**System ID** _985215_

**Category** _Food Service_

**Employment Status** _Full-Time_

_Exempt_

**Posted Range** _$65000 to $98450_

**Company : Segment Desc** _HOSPITALS_

_On-Site_