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St. Mary’s Healthcare has been providing high-quality, compassionate healthcare to the people of Montgomery and Fulton counties since 1903. At St. Mary’s Hospital, the Rao Outpatient Pavilion and other locations, the local, independent healthcare organization offers the comprehensive, critical services its community needs and deserves. St. Mary’s Healthcare has also been named a 2025 Times Union Top Workplace—the first acute care hospital in the Capital Region to earn the distinction since the Times Union launched the recognition program 14 years ago.

Job Requisition: REQ4162

Employment Type: Full-Time

Shift: Days

Hours Per Week: 40 hours

Hiring Range : $18.74-$25.07

The actual compensation for this position will be determined based on experience and other factors permitted by law.

Responsibilities:

• Greets patients and visitors, responds to questions/concerns and directs them to approproate location. Provides on-going communication with clinical staff regarding patient status

• Collects and enters all necessary demographic, clinical, billing and insurance from patients or responsible parties.

• Explains processes and forms to patients prior to securing signatures and ensures that all documents are properly signed and witnessed as required

• Determines and accepts required payments, including co-pays and deductibles.

• Ensures promotion of an exceptional experience by ensuring prompt, courteous service and adherence to SMH core behaviors.

• Reviews scripts for accuracy: Ensures accurate coding

• Follows all procedures relating to registration including notification of patient admission, medical necessity, checking and scanning of physician prescriptions

• Conducts patient interviews with compasson and confidentiality.Must be able to speak, read, write and follow instructions in English.

Complexity of Work: • Within scope of job, requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment.

Personal Protective Equipment: • Follows Standard Precautions using personal protective equipment as required.

Education: • High School Diploma/GED required

Required Skills and Attributes:

+ Ability to organize and establish day-to-day priorities while using critical thinking skills in all aspects of the job.

+ Must be able to multitask while remaining professional, focused, composed and positive.

+ Excellent customer service skills

+ Displays integrity, friendliness, and compassion.

+ Must be able to establish an appropriate and effective rapport with others.

+ Demonstrates flexibility

+ Takes initiative

+ Able to work in a fast-paced environment

+ Embraces new opportunities to grow both personally and professionally.

+ Effective critical thinking and problem-solving skills.

+ Proficient with various Microsoft Office products (Word and Excel).

+ Strong organizational skills.

+ Effective interpersonal skills.

+ Ability to take and follow direction in a positive and appropriate manner.

+ Ability to work as part of a team and independently. Must be able to demonstrate effective and appropriate written and oral communication skills.

+ Must be able to speak, read, write and follow instructions in English