• Guest Experience Lead

    LEGOLAND (North Richland Hills, TX)


    What you'll bring to the team

    •🌟** **Guest Experience Lead

     

    Peppa Pig Theme Park – Dallas

     

    _Help us make every day oinktastic for little piggies and their families!_ 🎉💖

     

    Are you energetic, positive, and passionate about creating magical guest moments? Do you love leading a team, helping others grow, and bringing BIG smiles to little visitors? 😄 Then join us as a **Guest Experience Lead** at **Peppa Pig Theme Park Dallas** — where imagination, teamwork, and fun collide!

     

    In this role, you'll help guide our team, support daily operations, and serve as a key leader in keeping our attraction running smoothly and safely. Every day is a new adventure! 🐽✨

    Qualifications & Experience

    •** **What You’ll Do (Key Responsibilities)

     

    As a Guest Experience Lead, you’ll be one of the go-to leaders for delivering exceptional guest service and unforgettable experiences.

     

    • Serve as Manager on Duty

    You’ll help run the attraction from top to bottom, including:

    • Overseeing Admissions, Attraction Floor, Food & Beverage, and Retail

    • Delegating and monitoring daily tasks for front-line hosts

    • Motivating the team to be _“guest-obsessed”_ and deliver outstanding service

    • Maintaining all health & safety procedures across the attraction

    • Managing queues, traffic flow, and busy areas with ease and safety

    • Responding to guest concerns and coordinating solutions across departments

    • Training & Coaching Front-Line Hosts

     

    You’ll help develop the next generation of guest service superstars!

     

    • Train hosts on ride & water safety, guest service, and more

    • Maintain accurate training records

    • Coach team members, provide feedback, and support their growth

    • Empower hosts with the tools and confidence to deliver world-class service

    • Support Guest Experience Operations

    When you’re not duty managing, you’ll support your department with:

    • Stocking & inventory tasks

    • Training & employee engagement

    • Assisting with shift coverage as needed

    • Supporting additional tasks to keep operations smooth and magical

    • And performing other exciting duties as needed!

    •** **Who We’re Looking For (Education & Experience)

    • High school diploma or GED preferred

    • Experience interacting with guests in fast-paced settings

    • Passion for entertaining and engaging with children & families (a must!)

    • Prior experience training or coaching others

    • A fun, friendly, outgoing personality

    • Strong communication & motivational skills

    • Ability to thrive in a busy, multitasking environment

    • Ability to work weekends, evenings & holidays

    •️** **Travel Requirements

     

    May occasionally involve local or domestic travel.

     

    •️** **Health & Safety Expectations

     

    As a leader, you’ll model safe working habits, follow all Merlin Entertainments Health & Safety guidelines, and support your team in doing the same.

     

    •** **Working Conditions

    • Attendance is essential

    • Flexibility is key — mornings, evenings, weekends, and holidays may be required

    •** **Physical Demands & Environment

    You should be able to:

    •‍♀️ Walk or stand for long periods

    • Communicate clearly and positively

    • Use computers and standard office tools

    •️ Lift up to 50 lbs

    • Bend, reach, climb, twist & move around the attraction

    • Work in environments with varying noise levels

    • Work in different temperatures and lighting conditions

    •** **Ready to help us create unforgettable memories?

     

    Apply today and join our team of fun-loving, guest-obsessed leaders at **Peppa Pig Theme Park Dallas** ! 🐷✨🎉

    Benefits

    • **Benefits of Joining Merlin Entertainments!** 🎉

    • Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.

    • Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!

    • Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡

    • Recognition Programs and Rewards: Celebrate your achievements and hard work!

    • 401(k) Program: Save for the future with company matching contributions.

    • Tuition Reimbursement Programs: Get support for further education and career growth.

    • Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

     

    Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

     

    Pay Range

     

    USD $17.50/Hr.

     

    Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/10865/guest-experience-lead/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883)

     

    At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

     

    Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

     

    **Location (Country-State-City)** _US-TX-North Richland Hills_

    **Job ID** _2025-10865_

    **Employment Type** _Full-Time_

    **Offer/Contract Type** _At Will (US Only)_

    **Location Name** _Peppa Pig Theme Park Dallas - Fort Worth_