• Claim Support Specialist - PFML

    MetLife (Clarks Summit, PA)


     

    Once a month in office for meetings

    How You’ll Help Us Build a Confident Future (Key Responsibilities)

    * Coaches, coordinates, and develops Multi-State PFL, FML and ADA Claims Specialists.

    * Acts as resources for claim-related and technical issues.

    * Monitors case managers' work queues to ensure claims team is meeting expectations and applicable performance guarantees.

    * Conducts exceeds authority reviews daily, weekly quality audits; resolves escalated phone calls.

    * Analyzes trending opportunities to provide ongoing trainings.

    * Provides real time coaching to Claims Specialists.

    * Provides feedback to Unit Leaders on individuals' and overall team performance.

    * Daily and weekly reporting to ensure compliance measures are met.

    * Performs other related duties as assigned or required.

    What You Need to Succeed (Required Qualifications)

    * Positive mindset and willingness to learn.

    * 1+ years of Disability Insurance experience.

    * Must be able to communicate clearly and effectively, both written and verbal.

    * Ability to work with autonomy, minimal direction.

    * Strong computer skills (word, excel, manipulating reports, spreadsheets, etc…).

    * High School Diploma.

    What Can Give You an Edge (Additional Skills)

    * 1+ years of Paid Family Leave experience.

    * 5+ years of Disability Insurance experience.

    * Excellent analytical, decision making and problem-solving skills.

    * Highly self-motivated.

    Equal Employment Opportunity/Disability/Veterans

    If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

     

    MetLife maintains a drug-free workplace.