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Once a month in office for meetings

How You’ll Help Us Build a Confident Future (Key Responsibilities)

* Coaches, coordinates, and develops Multi-State PFL, FML and ADA Claims Specialists.

* Acts as resources for claim-related and technical issues.

* Monitors case managers' work queues to ensure claims team is meeting expectations and applicable performance guarantees.

* Conducts exceeds authority reviews daily, weekly quality audits; resolves escalated phone calls.

* Analyzes trending opportunities to provide ongoing trainings.

* Provides real time coaching to Claims Specialists.

* Provides feedback to Unit Leaders on individuals' and overall team performance.

* Daily and weekly reporting to ensure compliance measures are met.

* Performs other related duties as assigned or required.

What You Need to Succeed (Required Qualifications)

* Positive mindset and willingness to learn.

* 1+ years of Disability Insurance experience.

* Must be able to communicate clearly and effectively, both written and verbal.

* Ability to work with autonomy, minimal direction.

* Strong computer skills (word, excel, manipulating reports, spreadsheets, etc…).

* High School Diploma.

What Can Give You an Edge (Additional Skills)

* 1+ years of Paid Family Leave experience.

* 5+ years of Disability Insurance experience.

* Excellent analytical, decision making and problem-solving skills.

* Highly self-motivated.

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.