• Patient & Family Concierge- 7D CT Surgery (UPMC…

    UPMC (Pittsburgh, PA)


    Full-Time Patient & Family Concierge (UPMC Presbyterian/7D)

     

    Interested in starting a career in healthcare and love helping others? Join us at UPMC Presbyterian Hospital as a Full-Time Patient & Family Concierge (PFC) on our CT Surgery Unit 7D. This role offers a meaningful way to make a difference for patients and families by enhancing their hospital experience from arrival to discharge.

     

    As a PFC, you'll support patients, families, and clinical staff by performing a mix of bedside, stocking, and administrative tasks. You'll assist with everything from guiding visitors and delivering meals to transporting patients and managing supplies-ensuring smooth, compassionate care every step of the way.

    About the Unit:

    7D is a 19-bed cardiothoracic surgery acuity adaptable unit caring for patients undergoing state of the art procedures such as MIE surgery, hernia repair via Nissen or LINX, lobectomy and wedge resection, pneumonectomy, and roux-en-y bypass. We receive the majority of our patients from the PACU, SICU, CTICU, or outpatient clinic, making 7D a wonderful unit to learn the skills needed to transition to the ICU. 7D is very busy unit however we've cultivated an outstanding team atmosphere - including surgeons and PAs-working together cohesively to give our patients the best care possible.

    Key Responsibilities

    + Greet and escort patients and visitors.

    + Assist with patient transport, meal delivery, and supply replenishment.

    + Maintain clean, organized spaces and report maintenance needs.

    + Answer phones, respond to call lights, and provide non-clinical assistance

    + High school diploma, or active enrollment in a high school/GED program, or one year of previous work experience in lieu of a diploma/GED

    + Must demonstrate compassion, enthusiasm, and a strong desire to provide an exceptional experience for patients and families at all times

    + Previous experience in healthcare or customer service is preferred, but not required

    + Ability to follow written and verbal instructions

    Licensure, Certifications, and Clearances:

    + Act 34

     

    UPMC is an Equal Opportunity Employer/Disability/Veteran