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VITRA Health is hiring, and we believe that our team is the key to our success. That is why we are looking for a Clinical Supervisor to join our team. If you're a passionate, caring, motivated professional who is looking to make a difference in your community, we encourage you to apply today!

VITRA Health understands that most caregivers face tremendous financial and emotional challenges, often without compensation or support for their selfless efforts. That's why, at VITRA, we provide comprehensive assistance to caregivers with financial support, a customized care plan, community resources, and caring teams of nurses and case managers.

Job Overview:

The Clinical Supervisor will be the direct point of contact and oversee the clinical field staff and will ensure compliance and ethics of our clinical field staff.

This role is a full-time role at 40 hours per week.

Essential Functions:

+ Lead Day 2 new hire orientation for field staff in Braintree when scheduled.

+ Lead orientation training progress tracking for field staff.

+ First point of contact for field staff to escalate client concerns.

+ Work collaboratively with all field staff to create a library of localized resources to support client needs and caregiver education.

+ Supports standardized staff development across all regions.

+ Oversee the weekly CCT billing process, and escalating issues to the clinical manager as needed.

+ Manage the following processes with weekly region-specific huddles.

+ Hospitalizations

+ Weekly check ins (CCT, missed visits)

+ Discharges

+ Present in all case conference

+ MDT (Region specific- Monthly cadence)

+ Review weekly/monthly reports and escalate concerns to the manager.

+ Ensures Electronic Health Record data accurate (Important dates)

+ Documentation Submission

+ CCT compliance

+ Compliance Visits

+ Annual/Semi-Annual Compliance

+ Scheduling Review per productivity standards

+ Participate in care team management - caseload number and regions.

+ Co-lead operational team meetings (2 hours monthly - full staff)

+ Assign new clients and coverage

+ Identify areas of opportunity for new care teams

+ Support compliance and field staff efficiency through regular communications.

+ Contract and care plan at admission quality review check

+ Compliance with level changes Quality review check

+ Mailing caregiver logs, program handbooks etc. to field staff that are not frequently in the office

+ Caregiver communication to support program compliance.

+ Track MDO and Annual compliance in collaboration with Compliance department

+ 1:1 with staff monthly

+ Employee performance documentation and discussion and escalation to clinical manager with HR concerns.

+ Encourage use of Alt CG days and Alt CG credentialing.

+ Coordinate payment issues not relating to CCT or authorization lapse from field staff to account payable specialist.

+ Audit charts; intake (post assessment and post admission audits), 30 Days post admission, Semis and Annuals.

+ Foster culture of customer service and commitment to quality care.

+ Serve as a brand ambassador for VITRA reflecting our vision, mission, and values.

+ Show genuine interest and compassion for the communities we serve and commitment to the diversity of our clients and team members.

+ Perform other tasks as needed or assigned.

+ May need to support in the field as needed/assigned.

+ Community outreach as needed.

Education, Experience and Licensure Requirements:

+ Willingness to travel within assigned region required.

+ Valid driver's license and reliable transportation required.

+ Fluency in both English and second language strongly preferred.

+ Bachelor's Degree preferred.

+ Experience supervising, managing performance, and training staff.

+ Able to work independently & willing to work in the Field as needed.

+ Previous experience in home health care or other branches of health care preferred.

+ Well versed in billing/payment/deferral/denial process.

+ Case management, behavioral health, social services and/or community health worker experience preferred.

+ Strong communication, documentation, and organizational skills are required.

+ Must be solution oriented and be able to multitask.

+ CPR Certification.

Physical and Environmental Demands:

+ Works in a clean, well-lit environment with fluctuating temperatures in close proximity to others.

+ Requires substantial periods of repetitive work utilizing a computer, monitor, keyboard, and mouse.

+ Requires lifting and carrying equipment and supplies weighing up to 35 pounds; require pushing and pulling equipment and supplies weighing up to 35 pounds; require walking and standing; requires frequent sitting more than 75% of the workday; requires the ability to navigate stairs; requires visual acuity and manual dexterity to operate equipment.

Perks and Benefits:

+ Health Insurance with a 75% employer contribution.

+ Dental and Vision Benefits.

+ Supplemental Benefits

+ Life, Accident, Critical Illness and Disability Insurance.

+ 401K with a company match.

+ Accrued Paid-Time-Off.

+ ADP LifeMart Corporate Discounts

+ Competitive Pay Rates.

+ Wellness Benefits.

+ Tuition Reimbursement.

+ Supportive team structure and company culture with a focus on work/life balance.

VITRA Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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