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Automotive Chat/Support Agent

Long Term Contract with benefits!!

Onsite: Smyrna, TN - NO REMOTE

The Chat Support Agent provides live chat assistance to dealers, offering general support and playing a key role in the LenZ program. The role also includes completing departmental support tasks as assigned.

Work Schedule - 7am - 4pm CST

Long term contract position with benefits!

Pay Rate: $25.00/hr.

Job Functions

+ Provides help desk assistance and direction on Chat to dealership service, parts and warranty departments fielding general inquiries regarding vehicle maintenance, service or repair.

+ _Provides support consistent with brand values, profitability and cost reduction goals._

+ Documents all cases with required information; searches database for similar and related matches; updates existing cases and closes out completed cases.

+ Analyzes decisions from the customer's viewpoint and recommends actions with the customer needs and values in mind.

+ Provides feedback from dealership technicians regarding countermeasure procedures to various Nissan North America departments.

+ Teams with people from other organizations, independent of borders (functions and affiliates) to complete reporting requirements.

+ Navigating Service Manuals, researching TECH LINE Cases, reviewing internal resources, searching ASIST, and utilizing other resources

+ Provide support for LenZ- Learning the LenZ platform, onboarding new dealers, managing enrollment and account setup, guiding users through features, resolving issues, and promoting effective use of the technology.

+ Create PowerPoint and Excel documents for upper management

+ Complete support tasks as requested to assist team members

+ Create and monitor Salesforce Reports and Dashboards

+ Make outcalls to dealers to provide technical assistance not related to vehicle diagnostics

+ Initiate Tech Link sessions to remotely assist dealers with PC and other technical issues

+ Prepare meeting materials, scheduling, and other associated items related to PEEK training course and other special event planning

+ Sourcing information and creating Tech Alerts to create awareness and share knowledge with Technicians.

+ As necessary, performs other related duties of which the above are representative.

Minimum Qualifications

+ Job Knowledge and Skill: Good interpersonal and communications skills.

+ Typing skills: 40 WPM. Ability to prioritize and complete multiple varied time-sensitive tasks.

+ Ability to use resource material and applications for department and dealer support.

Experience:

+ Two or more years in a professional environment.

+ Previous automotive service or parts experience, IT experience preferred.

Education:

+ High school diploma required. AA degree preferred.

+ Consider equivalent related college or technical courses, seminars and in-house classroom training.

+ Basic knowledge of Microsoft Office products such as Outlook, Word, Excel and PowerPoint.

+ Ability and willingness to learn new software applications such as CONSULT, Webex, ASIST, Electronic Parts Catalog and NNAnet.

+ Previous Salesforce.com experience preferred.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly ® Engineering?

Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world’s most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we’re here to guide you to the next step in your engineering career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.