"Alerted.org

Compassion. Accountability. Collaboration. Foresight. Joy.

These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.

CORPORATE OFFICE BUILDING 2 - WAUSAU in Wausau, WI is seeking a MANAGER- PATIENT SERVICE CENTER to join our team!

Salary Range: $39.62 - $63.41 Hourly

Schedule/Hours: DAY ONLY, 8 hours

Weekend Requirement: Generally No Weekends

FTE: FULL TIME, 1.000000 FTE

Off Premise On-Call: No

Job Summary

Under the direction of the Vice President – System Patient Service Center, the Manager of Shared Support provides leadership, coordination, and operational oversight for the Quality Assurance (QA), Workforce Management (WFM), and Training & Development functions serving all Patient Service Center operations and other patient service areas supported by the Shared Support model at Aspirus Health, establishing scalable practices for enterprise-wide adoption.

This position ensures these Shared Support functions operate as enterprise resources, aligning standards, tools, and best practices across Access & Referral, the Nurse Contact Center, and future integrated service lines (e.g., Home Health & Hospice, Patient Financial Care Center, AWH Customer Care, Hospital Information, and Specialty Clinics).

The Manager drives performance consistency, optimizes staffing and resource utilization, and leads programs that enhance quality, training effectiveness, and workforce efficiency in alignment with organizational goals and industry benchmarks. The Manager also serves as the system owner for Shared Support technologies (e.g. Calabrio), reporting frameworks, and process governance, ensuring consistency, scalability, and compliance across all supported functions.

Minimum Requirements

+ Bachelor’s degree in Business Administration, Healthcare Management, or a related field required.

+ Minimum of five (5) years of leadership experience in contact center, quality assurance, workforce management, or training & development.

+ Demonstrated experience managing or implementing WFM and QA technologies

+ Proven success leading cross-functional teams and developing enterprise performance frameworks.

+ Strong leadership, interpersonal, and communication skills.

+ Strong data-driven decision-making skills and ability to communicate analytics to senior leadership.

+ Ability to manage multiple priorities in a fast-paced environment.

+ Proficiency in Microsoft Office and data analytics/reporting tools.

+ Knowledge of HIPAA, TCPA, and healthcare regulatory compliance requirements.

+ Position requires some travel between Aspirus locations.

Employee Benefits

+ Full benefits packages available for part- and full-time status.

+ PTO accrual from day one!

+ Generous retirement plan with match available.

+ Wellness program for employees and their families.

Aspirus St. Luke’s in Duluth is a cornerstone of health care in northeastern Minnesota, offering a wide range of medical specialties and advanced care services. With a history dating back to 1881, this downtown Duluth hospital has grown into a comprehensive medical center with a strong commitment to patient-centered care. The facility features a 267-bed hospital, state-of-the-art surgical and imaging technology, and a nationally recognized heart and vascular center. As part of the broader Aspirus system, St. Luke’s is also known for its excellence in orthopedics, cancer care, and women’s and children’s health. In addition to the main hospital campus, the Duluth area includes multiple primary and specialty care clinics that serve the Twin Ports and surrounding communities. Duluth, MN (https://visitduluth.com/)

Our Mission : We heal people, promote health and strengthen communities.

Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.

As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.

Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.

Click here (https://www.aspirus.org/about) to learn more.

Position MANAGER- PATIENT SERVICE CENTER

Location

Req ID 97317