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Summary This position is located in the Office of Administration Information Technology (OAIT), Enterprise Support Division. The incumbent provides strategic expertise, analytical skills, management of applications, budgets, and procurement activities of the Application Support Group's business systems. To apply, submit your resume directly to [email protected]. You MUST include the announcement number and position title in your email subject line to receive consideration for this position. Responsibilities As a Supervisory IT Specialist (APPSW), GS-2210-13, your typical work assignments may include but are not limited to the following: Serves as the Director of the Application Support Group (ASG), leading a team responsible for sustaining, supporting, and modernizing mission-critical enterprise applications. Provides day-to-day leadership and full first-level supervision, including work assignment, performance management, and staff development. Directs the intake, triage, prioritization, and resolution of application support requests using ITIL-aligned service management practices. Oversees support for Commercial Off-the-Shelf (COTS), SaaS, cloud-based, and internally developed applications. Leads portfolio-level analysis and decision-making related to application design, risk, utilization, and modernization efforts. Collaborates with engineering, cybersecurity, vendors, and business stakeholders to ensure reliable, secure, and supportable application services. Communicates clearly and effectively with technical and non-technical audiences, translating operational issues into business impact and actionable outcomes. Requirements Conditions of Employment Qualifications MINIMUM QUALIFICATION REQUIREMENTS: All applicants must meet the qualification requirements outlined below to be considered minimally qualified for this position. The qualification requirements are in accordance with the OPM Qualification Standards. ALL QUALIFICATIONS MUST BE MET BY THE CLOSING DATE OF THIS ANNOUNCEMENT. SPECIALIZED EXPERIENCE You must have one full year (52 weeks) of IT-related experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal Service or private sector. Specialized experience for this position is defined as performing at least three (3) of the following five (5) functions: Leading a multi-functional team to determine updates, enhancements, and changes to new or existing applications. This involves addressing interpersonal conflict among team members and balancing work assignments. Demonstrating experience with strategic planning and support of engineered solutions, COTS and Cloud SaaS products. Providing insight and expertise in the design, documentation, development, modification, testing, installation, and implementation of new or existing applications software. Identifying emerging technology industry trends and performing impact analysis against the existing technology portfolio including opportunities for modernization and process improvements in line with advancements in the field. Developing and managing acquisition, contract, and budget planning activities related to system implementation, modernization, integration, maintenance. -AND- In addition to the specialized experience listed above, applicants must possess IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. DESIRABLE EXPERIENCE/SKILLS This position is ideal for an IT leader who: Has experience leading application support, enterprise systems, or technical service teams. Is comfortable balancing strategic direction with operational accountability. Understands IT service management principles (such as ITIL) and can apply them pragmatically. Brings strong people-leadership skills, including coaching, accountability, and performance management. Can engage confidently with senior stakeholders while supporting hands-on technical teams. Is seeking broader enterprise impact and growth toward advanced leadership roles. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Substitution of education may not be used in lieu of specialized experience for this grade level. Additional Information Males born after December 31, 1959 must be registered or exempt from Selective Service (see https://www.sss.gov/RegVer/wfRegistration.aspx). Equal Employment Opportunity (EEO) Policy Statement: http://www.eeoc.gov/federal/index.cfm Employment Information Resources - Resource Center: https://help.usajobs.gov/index.php/Main\_Page