"Alerted.org

Overview

Overview

We are seeking a highly motivated and goal-oriented Principal Program Manager to join our team. This role focuses on strategic program management within the Client and Product Technology Service (CPTS) organization. This is a key leadership role in the CPTS organization requiring exceptional organizational, analytical, and interpersonal skills, as well as a deep understanding of technology and business processes. The ideal candidate will have a strong understanding of IT infrastructure, cloud and enterprise technology services, and a passion for developing and driving high impact outcomes. This role will involve working closely with cross-functional teams, analyzing business needs, finding opportunities, and ensuring the successful execution of central initiatives across multiple programs.

Responsibilities

+ Collaborate closely with executive management to define central initiatives, assess business needs, and develop detailed roadmaps to deliver high-impact programs that align with organizational outcomes.

+ Establish, manage and lead programs focused on maturing cross-team operations.

+ Create and distribute executive level communications, presentations, reports, and other correspondence as needed.

+ Support CPTS senior leaders with project and program coordination, and day-to-day business administration to accelerate organizational outcomes.

+ Use data-driven approaches to evaluate performance, identify trends, and recommend strategies to optimize and influence organizational processes.

+ Act as a liaison between business stakeholders, ensuring clear communication of business requirements, program outcomes, and timelines.

+ Facilitate cross-functional collaboration to ensure alignment across teams and drive program success.

+ Identify inefficiencies and gaps within business and technical processes, work with senior leadership and stakeholders to implement improvements and optimize workflows, tools, and technologies.

+ Create and maintain comprehensive program documentation, including business requirement documents, project plans, timelines, and risk assessments.

+ Establish, maintain, and report on team-specific critical metrics.

+ Provide regular progress updates and strategic insights to key stakeholders, ensuring transparency and alignment throughout the program lifecycle.

+ Manage and communicate risk proactively, identifying potential issues and blockers that may hinder program execution.

+ Additional responsibilities as assigned.

Qualifications

+ 12+ years of experience as a Project or Program Manager supporting and advising senior technology leaders.

+ Proven experience in strategic program management, preferably with a focus on large-scale, cross-functional initiatives.

+ Strong analytical skills that enable gathering, interpreting, and presenting data-driven insights.

+ Strong proficiency in project management methodologies (Agile, Scrum, Waterfall) and tools (Jira, Trello, MS Project).

+ Excellent communication and presentation skills, with the ability to engage with both technical and non-technical stakeholders.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice. (https://www.youtube.com/watch?v=xpjtfpntuv8&t=1s)

Additional Information

When You Join Us, We’ll Create Something EPIC Together

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Our pillars aren't just words. They're how we show up every day.

+ **People centricity:** We focus on employee well-being in an environment where colleagues truly care about each other.

+ **Collaboration:** We work together, support one another, and collectively achieve goals.

+ **Growth:** There are endless opportunities for growth through learning, development and career advancement.

+ **Innovation:** We drive progress through cutting-edge solutions and forward-thinking approaches.

+ **Flexibility:** We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

+ Act with integrity

+ Work together to win together

+ Innovate with purpose

+ Respect all voices

+ Empower with accountability

These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.

Because You Matter

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:

+ **Time to Recharge:** Flexible time off (FTO), 15 paid holidays

+ **Time to Recover:** Paid sick time

+ **Family Well-Being:** Parental/new child leave, childcare & elder care assistance, adoption assistance

+ **Extra Perks:** Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon benefits are subject to eligibility requirements and other terms.

**Epsilon is an Equal Opportunity Employer.** Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to [email protected] to request an accommodation.

**For San Francisco Bay and Los Angeles Areas:** Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.

\#LI-NK1