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Patient Services Intermediate

Job Summary

The Michigan Medicine Adult Diabetes Education Program and MEND clinic are seeking a Patient Services Intermediate to assist with managing and processing diabetes durable medical orders.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

+ Excellent medical, dental and vision coverage effective on your very first day

+ 2:1 Match on retirement savings

Responsibilities*

+ Manage and maintain new, upgrade and supply diabetes durable medical orders in a timely manner utilizing MiChart

+ Communicate clearly with patients, providers and DME companies as to the status of DME orders and provide documentation in MiChart

+ Work with patients, DMEs and device manufacturers to ensure patients receive ordered devices

+ Ensure all insurance criteria are met, documented, and provided to the durable medical company to complete orders accurately and efficiently.

+ Process denials and appeals for DME orders

+ Monitor and utilize the fax server to process requests for DME information and documentation.

+ Monitor and utilize the inbasket to process requests and follow up for DME orders.

+ Collaborate with DME vendors to stay up to date on new products and associated insurance requirements/patient eligibility.

+ Communicate the results of each order with the patient and provider as well as providing updates as to the status of each order throughout the process.

Required Qualifications*

+ Graduation from high school or an equivalent combination of education and experience.

+ Minimum 3 years of experience.

Physical Requirements

+ This position requires infrequent standing/walking

Desired Qualifications*

+ Knowledge of basic medical terminology.

+ Demonstrates active listening, written, verbal and information technology skills

+ Ability to multi-task in a fast paced, multi-disciplinary clinical setting.

+ Demonstrated excellent attendance

+ Expected to be proficient in identifying problems, seeking and implementing solutions

+ Able to spell correctly and use proper grammar

+ Able to work in a fast paced, customer friendly environment

+ Prior authorization experience for healthcare patients

+ Experience working within a large complex healthcare setting

+ Familiarity with UMHS electronic medical record systems

+ Knowledge of UMHS policies and procedures.

+ Proficient in Microsoft Word, Outlook, and Excel

+ Able to learn new computer software and programs

+ Must work well with minimal supervision

+ Excellent customer service skills

+ Able to work effectively both individually and as part of a team

+ Effective interpersonal skills including a positive attitude and excellent conflict management skills.

+ Previous experience working in diabetes care

+ Experience with insulin pumps and CGMs

+ Experience working with insurance

+ Knowledge of Michigan Medicine policies and procedures

+ proficient in MiChart

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

Job Detail

Job Opening ID

270764

Working Title

Patient Services Intermediate

Job Title

Patient Services Intermediate

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Modes of Work

Mobile/Remote

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Um Hospital

Department

MM MEND at Domino's Farms

Posting Begin/End Date

12/04/2025 - 12/18/2025

Career Interest

Healthcare Admin & Support