• ServiceNow Active Directory Administrator

    COOLSOFT (Raleigh, NC)


    ServiceNow Active Directory Administrator

     

    (Jobs in Raleigh, NC)

     

    Requirement id 156332

     

    Job title Administrator

     

    Job location in Raleigh, NC

     

    Skills required Customer Support Experience, Windows OS Environments, Supporting Mobile IOS Devices, ServiceNow Active Directory

     

    Open Date 15-Dec-2025

     

    Close Date

     

    Job type Contract

     

    Duration 6 Months

     

    Compensation DOE

     

    Status requirement ---

     

    Job interview type ---

     

    Email Recruiter:coolsoft

     

    Job Description Administrator: Customer Support Experience, Windows OS Environments, Supporting Mobile IOS Devices, ServiceNow Active Directory

     

    Start date :1/5/2026

     

    End Date :06/30/2026

     

    Submission deadline :12/19/2025

     

    Client Info : NCDIT

    Note:

    * This is an onsite position.

    * Agency Interview Type: Either Webcam Interview or In Person

    Description:

    We need this position that provides desktop support to the 14 agencies that utilize our service. This position will perform PC replacements, remote support activities, such as troubleshooting, software installations, process improvement activities, and asset record analysis. This position will work on site to perform hands-on duties such as imaging, PC hookups, and asset inventories. We would like to extend this contract to assist our team in continuing to provide excellent desktop support to our customers who are providing support to the citizens of North Carolina. NCDIT Enterprise Endpoint Management Operations concludes that this position is needed and that we have budgeted for it.

     

    System Admin Mid-Level Contractor Duties – EEM Support

     

    Support customers using good customer service skills including the ability to communicate with both technical and non-technical customers

     

    Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams

     

    Experienced in imaging and provisioning new equipment hardware & provide to customer

     

    Experienced in supporting mobile devices

     

    Experienced with supporting Apple devices

     

    Use strong organizational skills to track onboarding & shipping activities based on customer requests.

     

    Follow asset management processes to ensure proper customer billing

     

    Document work activities in ServiceNow

     

    Testing Intune processes for Tier 3 team & providing feedback

     

    Test upgrades and software changes

     

    Install software following security & internal processes

     

    Troubleshoot customer issues

     

    Provide instruction while troubleshooting for remote customers

     

    Assist with developing team processes & knowledge base

     

    Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust

     

    Work with vendors on warranty cases

     

    Collaborate with internal teams on technical issues

     

    Work on special projects as needed.

     

    Call502-379-4456 Ext 100for more details. Please provide Requirement id: 156332 while calling.

     

    EOE Protected Veterans/Disability