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GENERAL FUNCTION:

The Loan Servicing Specialist works with homeowners, Escrow Agents, Relators and others to ensure responsibility and assumption of loans given by Dividend Finance for solar installations that are tied to residential property. This role will be responsible for tracking, identifying and modifying distressed accounts, as well as assisting with the compliant resolution process.

All employees are responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensuring that actions and behaviors drive a positive customer experience. Operating within the Bank’s risk appetite, you will achieve results while consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Assumption

+ Develops new systems for reporting exchange, as growth continues will need to develop FTP (file transfer protocol) process for data transfer as requested by vendor

+ Initiates outbound contact for properties listed for sale to ensure for payoff of loan or monitor loan assumption to buyer

+ Drafts waivers and other documents determined by the Legal team for files where loan panels have been moved to another address

+ Routinely corresponds with third party real estate agents, escrow agents, mortgage lenders, current Dividend Finance customers and Buyers interested in purchasing homes with solar panels financed through Dividend Finance

+ Coordinates partial payment delivery and receipt of 30% ITC payments prior to transferring loan, or requests sales and appraisal information if sellers are requesting ITC waiver

+ Manually drafts contingent assumption agreement (new homeowner loan contract) using account statement from loan servicing department with high attention to detail to reflect correct figures and dates for when payment switches from seller to buyer

Modification

+ Review open accounts for modification purposes

+ Make outbound efforts in a professional manner while maintaining customer relations

+ Work with vendors to coordinate modification processing

+ Identify issues with account delinquency and drafting loan modification terms within company compliance and credit facility guidelines

+ Proactively work with borrowers and provide timely follow-up on payment arrangements

+ Compile data and reports as needed to provide weekly activity and status reporting

+ Strong ability to analyze data in order to effectively identify and manage stressed accounts

+ Other duties as assigned

SUPERVISORY RESPONSIBILITIES: None

MINIMUM KNOWLEDGE & SKILLS REQUIRED:

+ High school diploma or GED equivalent

+ 2-3 years of relevant experience in a loan servicing and/or telecommunications environment

+ Experience with real estate transactions

+ Ability to work independently and to adapt to a fast-changing environment

+ Self-disciplined and capable of identifying and completing critical tasks

+ Proficiency in Microsoft Suite including Excel, Word, and PowerPoint

+ Experience with Salesforce

+ Customer Service experience

+ Strong written and verbal communication skills

+ Ability to multitask while retaining high attention to detail

+ Must be able to reason, exercise sound judgment, show initiative and solve problems

Dividend, Loan Servicing Specialist

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Cincinnati, Ohio 45227

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.