"Alerted.org

Working Title** : **Receptionist - Support Services

Job Class:** **Customer Services Specialist

Agency:** **Public Employees Retirement Association

+ **Job ID:** 90773

+ **Location:** St. Paul

+ **Telework Eligible** : No

+ **Full/Part Time** : Full-Time

+ **Regular/Temporary:** Unlimited

+ **Who May Apply:** Open to all qualified job seekers

+ **Date Posted:** 12/15/2025

+ **Closing Date:** 12/22/2025

+ **Hiring Agency/Seniority Unit:** Public Employees Retire Assoc / Pub Employ Retire Assoc-AFSCME

+ **Division/Unit:** Pension Services/Member Service Center

+ **Work Shift/Work Hours:** Day Shift

+ **Days of Work:** Monday - Friday

+ **Travel Required** : No

+ **Salary Range:** $20.32 - $25.41 / hourly; $42,428 - $53,056 / annually

+ **Classified Status:** Classified

+ Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) **:** Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Public Employees Retirement Association (PERA) is a lifetime income, cost-sharing retirement plan for Minnesota public employees.

We serve over 440,000 current and former public employees from 2,100 governmental agencies and pay monthly benefits to more than 125,000 retirees, disabled members, and survivors of deceased members. Our 170,000 active members are social workers, firefighters, nurses, police officers, correctional officers, snowplow drivers, attorneys, and paraprofessionals. The services they provide and the work they do make our communities better.

**About the Opportunity** :

This position exists to welcome, greet and assist all visitors entering the PERA office and to provide assistance to callers with account maintenance and general information questions. This is accomplished by determining the needs of the caller or visitor and determining the degree of assistance the incumbent in this position can provide.

This position also provides administrative support on a number of member service programs and tasks, ensures individual member meeting rooms are maintained, and provides general overall administrative support to the association’s members and internal staff.

This position is not eligible for telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) . This position is located in St. Paul, MN.

Minimum Qualifications

*Only applicants whose application and resume clearly demonstrate fulfillment of each minimum qualification listed below will be considered for this position. Ensure your resume contains descriptions of your work experience sufficient for comparison against the requirements stated below. Also indicate the beginning and ending month and year for each job held.

Experience **must clearly** demonstrate the following:

+ Customer service and language skills sufficient to provide tactful, prompt, courteous, and accurate benefit information to customers on the phone, in-person, email or written correspondence

+ Ability to analyze, interpret, and reconcile a variety of financial information records and reports, identify errors and recommend solutions to procedural or other fiscal problems

+ Ability to comprehend policies and statutes that impact compliance, understand work prioritization, and meet work deadlines

+ Data entryskillssufficient toinput and updateinformationtomemberaccounts in a databaseandrecord keeping system,andperformdetailedreviewofdatato find and correctdiscrepancies

+ Working proficiency with computers and software, including Microsoft Office, and other office equipment such as copiers and scanning equipment

+ Ability to work effectively, efficiently, independently and in a team environment

Preferred Qualifications

+ Oneormoreyearsofperformingface-to-face,telephone,andwrittencustomerservice dutiesinaprofessionalofficesetting

+ Experiencerespondingtoescalatedcustomer serviceissues

+ Knowledge of public pension plans, including rules, laws and terminology

Physical Requirements

Requires occasional moving (up to 15 pounds) of articles such as file folders, ledgers, and small office equipment. Must be able to do daily repetitive motion type work such as data entry and letter folding. Although a sedentary job is defined as one that involves sitting, a certain amount of movement is often necessary in completing job duties.

Additional Requirements

It is the policy of the Retirement Systems of MN that all employees submit to a background investigation prior to employment. The background check may consist of the following components:

+ SEMA4 Records Check (applies to current and past State employees only)

+ Criminal History Check

+ Employment Reference Check

+ Social Security and Address Verification

+ Education Verification

+ Driver's License Check

**The Retirement Systems will not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.