• Manufacturing IT Support Engineer

    HTC Global Services Inc (Dearborn, MI)


    Skills Required:

    + IT Operations, Operations Support Systems, Technical Troubleshoot, IT Support, Technical Customer Support, Microsoft Outlook, Technical Support

    Experience Required:

    + Strong written and verbal communication skills

    + Ability to multi-task; managing multiple tasks

    + Work efficiently and effectively with diverse, cross functional teams under stressful circumstances

    + Ability to communicate effectively with business users and IT professionals including globally distributed teams.

    + The ability to adjust communications appropriately for the audience, work with all levels of management and diverse work groups, including globally distributed teams. Including the ability to adjust communications appropriately for the audience across all levels of management and knowledge.

    + Motivated self-starter

    + Identifying, investigating & solving problems without supervision

    + Manufacturing experience is preferred but not required.

    Experience Preferred: The successful candidate will have or be willing to quickly learn the following items:

    + Experience with Server administration; Windows (2016+) or Linux

    + Familiar with Cisco routers and switches to include basic staging, troubleshooting and cable installation.

    + Knowledge of Windows server and Windows Active Directory/ADFS

    + Experience with VM servers (Vsphere).

    + Experience with Android and/or iOS, iPhones, iPads.

    + Experience with Mac OS.

    + Experience with Office365.

    + Experience with SharePoint.

    + Experience with Office automation, Windows, PC’s & Printers

    + Any plant floor automation experience is highly desired (Control systems, PLC’s, etc.) but not required.

    Education Required:

    + High School Diploma / GED Onsite Role

    Additional Information :

    + Support a multi-shift operation in a manufacturing plant. o Must be able to work flexible hours in support a multi-shift operation. Requires rotating schedule to support business processes. (Days, nights and or weekends).

    + Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant.

    + Interface with Business IT and business owners to prioritize improvement efforts.

    + Support Plant Floor Systems / PDO teams in resolving incidents; Support escalations, provide hands and feet to support teams and other global teams (e. g. DBA, Server Operations, Ops Control, Network Operations) if necessary. • Focus on the integration / long term maintenance of applications and hardware.

    + Assist team lead with managing assignments and workload.

    + Develop, maintain, and share, accurate support documentation.

    + Support of local network equipment in a Cisco based environment.

    + Support of local servers across both physical and virtual environments in a Windows and Linux based ecosystem.

    + Support of IIOT deployments and expansion efforts utilizing iOS and Android based equipment.

     

    #LI-CP1 #LI-Onsite

     

    What Makes HTC A Great Place To Build Your Future

     

    HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

     

    At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

     

    Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.