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At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Responsible for coordinating and driving activities to ensure an optimal experience from defining the customer’s end-to-end journey to managing technical inquiries during their integration with U.S. Bank APIs. Collaborates across business and technical teams to contribute to the success of our API operations services. Defines the workflows undertaken during execution, creates the training materials, and drives system enhancements to improve operating efficiency. Assists in setting up customer access to our API products, notifying of events that may affect their API services, and providing technical assistance in our customer-facing environments. Tracks and monitors the customer requests through completion, while providing excellent service and support.

Basic Qualifications

+ Bachelor's degree, or equivalent work experience

+ Four or more years of related experience

Preferred Skills/Experience

+ Proficient understanding of ITSM and AGILE methodologies

+ Customer-facing support or experience working with APIs from either a technical standpoint, such as support, testing, or development with experience using REACT.js, Python, Node.js, or C#

+ Experience working with logs and analyzing http status codes via logging tools such as Kibana or Splunk

+ Experience defining product backlog (epics and stories) for system enhancements and defects

+ Experience with process improvement implementation and/or training (such as Lean Six Sigma)

+ Experience in technical writing and/or communications experience which involved the definition of workflows, procedures, and training materials for technical and non-technical audiences

+ Experience documenting and utilizing ticketing systems such as JIRA, Zendesk, or Service-Now and hosting workshops and training sessions for both technical and non-technical audiences

+ High attention to detail, information design and visual presentation, and strong organizational skills

+ Strong influencing and partnership/collaboration skills to drive cross-functional teams

+ Ability to manage multiple highly visible and complex tasks/projects and deadlines simultaneously with limited supervision

+ Ability to quickly learn new skills and processes while also being adaptable to changing requirements

+ Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

+ Effective verbal and written communication skills

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

+ Healthcare (medical, dental, vision)

+ Basic term and optional term life insurance

+ Short-term and long-term disability

+ Pregnancy disability and parental leave

+ 401(k) and employer-funded retirement plan

+ Paid vacation (from two to five weeks depending on salary grade and tenure)

+ Up to 11 paid holiday opportunities

+ Adoption assistance

+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

E-Verify

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $105,400.00 - $124,000.00

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.