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Overview

The position is responsible for providing excellent customer services to those customers, i.e. physician offices, ancillary departments within the Medical Center and the general public wishing to schedule outpatient procedures.

Qualifications

Certifications: , Education: , Work Experience:

Responsibilities

Provides Quality Outpatient Scheduling

Responds promptly to scheduling request

Obtains complete scheduling information in an accurate, efficient and professional manner

Performs the scheduling function by utilizing the scheduling computer system and other computer/manual systems

Compiles all information requested

Presents a customer driven approach

Completes timely, accurate recording and reporting of information

Identifies potential problems and alerts appropriate resource

Initiates appropriate action to ensure needs are met

Consistently exhibits the ability to schedule multiple tests for a patient in a timely manner

Consistently answers the phone in 1 ring

Efficient Work Techniques and Telephone Etiquette

Consistently determines proper scheduling requirements and/or limitations according to requested procedure

Schedules patients accurately in a timely and polite manner to ensure customer satisfaction

Maintains patient flow and utilization of the ancillary testing areas

Demonstrates the ability to decide which schedules patients should require priority verification for medical compliance

Exhibits a high level of proficiency in the use of the computerized scheduling system

Processes faxes when not scheduling patients in a timely manner

Information Handling and Job Knowledge

Demonstrates the ability to assess the amount of time required in each test and allow enough time between tests

Demonstrates the ability to put patients and/or physician offices in contact with our financial counselor, pre-certification or pre-registration departments when needed

Understands the financial impact in scheduling patients with a financial risk for high dollar procedures

Exhibits the ability to relay information regarding our financial policies and medical compliance to physicians as well as other interested parties

Effectively handles the customer’s request and keeps the pace of the call moving and manages call time effectively both in scheduling and switchboard

Keeps abreast of new policies and procedures

Customer Interaction and Relationship

Communicates with various ancillary departments to ensure and accurate schedule and that all reports are properly distributed

Utilizes effective decision making, communications and interpersonal relations to ensure a positive image of the Medical Center and to ensure customer satisfaction

Demonstrates the ability to work with various physician offices as well as other customer in scheduling procedures

Completes job assignments in a timely manner within shift to decrease waiting times

Ensures willingness to assist peers in assignment completion

About Us

Find it here.

Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance – and opportunities meet flexibility. Find it all at Carle Health.

Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Health Alliance™. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

_We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: [email protected]._

Compensation and Benefits

The compensation range for this position is $17.67per hour - $28.63per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model.

Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.